Haley Mclain, Mba Email & Phone Number

Joliet, IL, US

Cincinnati, OH, US

• Troubleshoot technical bugs within the system by creating HAR files, and utilizing Developer Tools
• Establish long-lasting client relationships and provided technical support, ensuring high retention
• Utilize Salesforce for case management to reduce lead time for client cases and workorders
• Train and mentor new hires assisting with the onboarding process
• Educate and counsel clients on system processes and policies
• Manage multiple projects for clients and internal teams

• Develop and execute a comprehensive program for new and existing employees, ensuring an effective learning experience
• Conduct assessments to identify skills gaps and determine specific learning needs, tailoring training initiatives accordingly
• Deliver training sessions to equip employees with the necessary skills and knowledge for new processes and technologies
• Evaluate and enhance training methods, leveraging Zendesk to propose innovative approaches and optimize learning outcomes
• Mentor and coach employees to foster their continuous growth and development, providing ongoing support and guidance

Naperville, Illinois, US

• Significantly improved retention rates from 75% in 2021 to over 90% in 2022 through proactive support and strategic initiatives
• Achieved a Net Promoter Score (NPS) of 75% by implementing customer-focused improvements in the E-Learning industry
• Diagnosed and resolved technical errors and bugs using AWS and writing bug reports, driving the development of new product features and customer training resources
• Onboarded new clients and implemented simulations into university courses, enhancing the learning experience
• Provided hands-on teaching assistance and technical support to instructors, facilitating debriefings and organization of seminars
• Continuously evaluated products and programs, providing valuable feedback for improvements

Aurora, Illinois, US

• Improved process efficiency by providing actionable recommendations in collaboration with HR and accounting teams
• Ensured compliance with US laws and local regulations by proactively maintaining, implementing, and updating policies
• Enhanced customer experience and compliance by collaborating with clients to obtain necessary legal documentation
• Fostered trust and compliance among the C-suite through adherence to US and EU regulations
• Optimized regulatory compliance while identifying opportunities for improvement through expertise and analysis
• Contributed to engaging events and planning as part of the activities committee

Peachtree Corners, GA, US

• Ensured quality assurance and customer satisfaction by resolving customer concerns
• Fostered professional growth by recruiting, training, and mentoring new employees within the healthcare industry
• Contributed to an efficient and seamless integration process by assisting with interviews and onboarding
• Maintained the privacy and security of sensitive data by documenting confidential information
• Actively sold, educated, and marketed equipment to target customers, representing and promoting over 14 DME Clients
• Ensured accurate order processing by managing order placement and generating daily order reports using Brightree's database

Kankakee, IL, US

-Interned at the equipment store implementing and managing resupply program increasing revenue from sales. -Collaborated with other employees to assure timely processing

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa