Haley Galligan Email & Phone Number

• Manages projects through requirement gathering, cross department collaboration, key stakeholder approval, technical and functional testing, end user training and hyper-care support.• Supports Pioneer business users in the use of Pioneer applications.• Works closely with internal customers to understand business needs and requirements and provides suggestions for appropriate information technology solutions. • Helps formulate and define system scope and objectives through research and fact-finding to develop and/or modify complex information systems. • Prepares detailed specifications from which applications will be implemented or modified. • Assists with vendor communications, installations, testing, documentation, and diagnosis / resolution of issues.• Actively identifies and contributes to continuous improvements, both internally and externally.• For certain platforms, may be accountable for service delivery for enabling supplier onboarding and responding timely to supplier requests for technical support.• Work with functional users for system access, design and configuration changes and enhancements.• Prepares training materials related to systems and implementation of new functionality.• Assist in development of presentations to senior management and/or outside groups to summarize benefits, risks, schedule, status and execution of projects and initiatives.• Builds and maintains working relationships with SCM and IT groups and resources to deliver seamless support to customers.• Liaison between business stakeholders and technical delivery teams.• Ability to lead cross functional projects.• Performs work of increasing complexity, size, scope, and impact.• Demonstrates increasing technical skills and the ability to recommend and implement solutions.

- Provide leadership and support for business users using the Ariba application by working with internal customers to understand business needs, requirements, and implement appropriate information- Provide day-to-day support covering diagnosis and resolution of application and related data issues- Lead user sessions for requirements gathering and document, design, configure, and test enhancements to business process- Perform hands-on configuration of Ariba Strategic Sourcing suite modules to meet business requirements and design- Proactively support, upgrade, and maintain technology - Demonstrate strong business, discipline and application knowledge and expertise- Assist in implementation projects of all sizes and complexity- Maintain Pioneer employee productivity, build and maintain customer relationships, manage vendor relations - Responsible for development of dataload files from business users, and validation of the data for integration - Develop automated reports, conduct analyses, and provide visibility into key performance indicators (KPIs)

• Develop training material provided to SCM and stakeholders on supply chain policy, guidelines and procedures• Communicate business process changes to internal and external stakeholders• Document SCM processes based on industry best practices and stakeholder review as well as adjusting process steps based on deployed improvements• Identify through the interview process areas of opportunity to improve/streamline the processes• Assist with developing metrics, charts, and KPI’s to communicate goals and improve performance• Control and organize key supply chain documents • Assist in standing up Robotic Process Automation program• Perform scrum master role in agile team

Provide guidance and technical support for projects and various other functions that are executed within Ariba system. Work collaboratively with other departments on Ariba design and system changes as needed to implementation initiatives to improve and enhance functionality.• Develop solutions to Supply Chain problems through application of Ariba methods and tools• Provide expertise regarding functional design and technical specifications • Collaborate cross-functionally on requested system enhancements that improve business process and optimize efficiency • Work with Ariba programming teams to design and implement identified system enhancements and configurations• Support department by communicating best practices within Ariba system• Assist in supplier enablement• Manage the Ariba licensing agreements and assign Ariba roles to new users• Troubleshoot system and process gaps by mapping out processes and recommending solutions• Communicate company-wide when there are system outages or updates

Assist the Marketing Manager in preparing and implementing marketing plans for communities in cooperation with business unit and community management. • Created an assortment of marketing collateral including flyers, e-blasts and direct mailers• Managed region’s external website• Utilized social media analytics tools such as Hootsuite to track consumer engagement• Maintained strong social media and brand presence across Twitter and Facebook• Prepared photographer’s images for print and web• Coordinated with different levels of management on requested marketing materials• Assist the VP of Marketing in working with community management to remedy problems concerning weekly traffic, target markets, demographics and community issues.

• Updated the design and content for the Fleet department’s internal website • Developed reference guides for fleet drivers• Assisted in the implementation process for new corporate policy• Edited content for C-Suite executives• Administrator for weekly meetings to promote communication among co-workers

• Aided in customer service with sales and returns • Checked, restocked, and reported product inventory daily• Designed and constructed sales displays to increase sales• Reviewed and discounted prices on merchandise for changing seasons

• Aided in customer service with sales • Recovered and restocked inventory daily • Accomplished sales goals set forth by management

• Aided in customer service with sales and returns • Checked, restocked, and reported product inventory daily• Designed and constructed sales displays to increase sales• Facilitated training new employees• Reviewed and discounted prices on merchandise for changing seasons