Focus on improving customer KPI metrics to exceed expectations and identify areas of improvement for cost savings/avoidance.Work with multiple warehouses to ensure on time shipping was met as well as troubleshoot any issues that arose.Review carrier performance monthly and suggest changes on poor performing lanes.Oversee prepaid routing and scheduling and assist when needed.Communicate expectations to our contracted carriers concerning equipment pools, on time pickup, and on time delivery **all modes**Lead and attend calls with Customer Management on a daily basis.Handle inquiries from internal and external customer base in order to identify possible transportation problems pertaining to planning and optimization.Responsible for optimizing process improvement and identifying opportunities to improve transportation network performance as measured in cost and quality

Created new Excel carrier scorecard that provided visual dashboard breakdown to more easily interpret carrier scores (by lane, late breakdowns, total loads, etc) and improved score data accuracy by eliminating manual data entry and reduced time spent assembling data by 80%.Daily tracking of store replenishment loadsInterprets and creates truck schedule and inventory replenishment plan based on current DC inventory, store inventory levels, inventory already in transit, and store sales.Reviews carrier performance on a weekly basis and discusses areas of improvement with carrier leadership during weekly operations meetings to determine action plans for increasing performance in the coming weeks.Researches and makes recommendations for lane awards, balancing carrier performance and value for strategic placement.Creates and reviews SOPs for lean initiatives and clarity.

Daily Tracking of 80 - 200 shipments to ensure on time pickup and deliveryIdentifies possible cost savings in shipment coverage and efficiency on a case by case basisImproved productivity by 30% by creating a macro that would email carriers their tenders due for the current day, reducing the time spent in initial contactStrict adherence to responsible care and safety initiativesManage daily administrative operations of a 10 person team, while handling 80-100 calls and 250+ incoming emails per day

Contracted with Ryder Logistics

1st point of contact for customer service reps with difficult casesForecasts inventory levels & sales of 150 SKUs and advises the purchasing teamManages inventory of 150 SKUs across multiple domestic & foreign sales channelsMaintains shipping schedule of 5-20 containers from overseas every monthCoordinates with warehouse manager on container delivery dates to ensure hiring of adequate temporary labor1st point of contact for customer disputes from Amazon salesCreates ad-hoc analysis for KPIs such as average order size, cost of goods, inventory levels, etcResearch HS Codes for international shipping for 2-5 new SKUs each yearOversaw installation of new fulfillment center from start to finishOversees timely pickup and delivery 300+ internal and external customer shipments dailyReviews retailer routing guides and reviews orders for compliance