Senior Customer Experience Manager
Current
Aug 2023 - Present
AeroLeads people directory · profile
Haley Rowan Email & Phone Number
Senior Customer Experience Manager | Women@Brightcove Employee Resource Group Chair
at
Brightcove
1 work email found
@wowza.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Experience Manager | Women@Brightcove Employee Resource Group Chair
Location
Denver Metropolitan Area, United States
Who is Haley Rowan? Overview
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Quick answer
Haley Rowan is listed as Senior Customer Experience Manager | Women@Brightcove Employee Resource Group Chair at Brightcove, based in Denver Metropolitan Area, United States. AeroLeads shows a work email signal at wowza.com and a matched LinkedIn profile for Haley Rowan.
Haley Rowan previously worked as Senior Customer Experience Manager at Brightcove and Senior Customer Success Manager at Wowza. Haley Rowan holds Bachelor'S Degree, Criminal Justice from Johnson & Wales University.
Company email context
Email format at Brightcove
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{first}.{last}@wowza.com
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AeroLeads found 1 current-domain work email signal for Haley Rowan. Compare company email patterns before reaching out.
Profile bio
About Haley Rowan
I worked as a Process Server and Investigator for a Private Detective before graduating from JWU with a Bachelor’s Degree in Criminal Justice. I then worked as a Legal Assistant & Investigator at an esteemed law firm for 2 years before deciding that I wanted to explore careers outside of the Criminal Justice field.I became a State-Licensed Property & Casualty Insurance Agent with a knack for helping customers resolve billing issues. I became the agency’s Service Manager just 9 months after starting there.I then joined Wowza in 2018 as a Tier 1 Billing Agent. I quickly worked my way up to being a Tier 2 Billing Agent before moving to our Customer Experience Team and handling complex customer service matters. I then helped pioneer the start of the Customer Success Team at Wowza, where I later became a Senior Customer Success Manager.
Listed skills include Research, Written Communication, Microsoft Office, Time Management, and 12 others.
Current workplace
Haley Rowan's current company
Company context helps verify the profile and gives searchers a useful next step.
10 roles · 16 years
Haley Rowan work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Sep 2021 - Jul 2023
Customer Success Manager
Sep 2020 - Jan 2022
Customer Experience Agent
Jan 2020 - Aug 2020
Billing Specialist
Oct 2018 - Jan 2020
Customer Service Manager
Jan 2018 - Oct 2018
Customer Service Agent & Billing Specialist
Mar 2017 - Oct 2018
Legal Assistant And Investigator
Kln
As a Legal Assistant and Investigator for the Intake Department, my responsibilities included:Conducting intake interviews with potential clients, maintaining correspondence with current clients, training temporary employees and interns, drafting requests and gathering evidence for the attorneys to use during trial, drafting witness statements, and performing research and legal projects for the attorneys and paralegals as needed.Additionally, I redesigned the firm's website using the Wix platform to develop both desktop and mobile content (new website launched August 2015). I updated KLN's "In the News" section on at least a weekly basis, as well as added and updated other content as needed. I also maintained the Intake Department's Google Docs spreadsheet containing comprehensive intake information throughout each work day.
Apr 2015 - Feb 2017
Investigative Assistant
Metro Intelligence Agency
As an Investigative Assistant at Metro Intelligence Agency, I:• Researched and reviewed case details for independently owned private investigation firm• Performed skip traces and background checks, utilizing various databases as well as social media• Made district and county court filings; routinely interacted with law enforcement professionals, court personnel, records offices, and the United States Postal Service• Participated in undercover and surveillance operations, wrote surveillance reports, interviewed witnesses• Performed over 250 services of process of legal documents throughout the Denver metro/Front Range area• Completed research in insurance fraud and OSHA regulations/violations• Helped train new employees on company procedure, and legal document analysis and service procedures
2013 - 2014
~1 yr
Lead Work Study Assistant (Criminal Justice Department)
As the Lead Work Study Assistant for Johnson & Wales University Denver's Criminal Justice Department, I:• Performed research, created monthly programming, and planned events for the head of the Criminal Justice Department• Raised awareness of crime prevention statistics and initiatives• Managed multiple social media accounts
2011 - 2014
~3 yrs
Team & coworkers
Colleagues at Brightcove
Other employees you can reach at brightcove.com. View company contacts →
RH
Richard Harwood
Colleague at BrightcoveGreater Sydney Area, Australia
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PS
Paul S.
Colleague at BrightcoveIndianapolis, Indiana, United States
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GA
Giancarlo Amati
Colleague at BrightcoveLondon Area, United Kingdom
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JS
João Sobrinho
Colleague at BrightcoveSanta Cruz, Madeira Island, Portugal
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LS
Luis Santiago Taborga Vargas
Colleague at BrightcoveGuadalajara, Jalisco, Mexico
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MF
Megan Felz
Colleague at BrightcoveGreater Chicago Area, United States
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MK
Madeline Kelleher
Colleague at BrightcoveGreater Boston, United States
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KG
Kevin Gutowski
Colleague at BrightcoveWashington Dc-Baltimore Area, United States
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JL
James L.
Colleague at BrightcoveLondon Area, United Kingdom
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TL
Tom Laz
Colleague at BrightcoveExeter, England, United Kingdom
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Richard Harwood
Colleague at BrightcoveGreater Sydney Area, Australia
View →
PS
Paul S.
Colleague at BrightcoveIndianapolis, Indiana, United States
View →
GA
Giancarlo Amati
Colleague at BrightcoveLondon Area, United Kingdom
View →
JS
João Sobrinho
Colleague at BrightcoveSanta Cruz, Madeira Island, Portugal
View →
LS
Luis Santiago Taborga Vargas
Colleague at BrightcoveGuadalajara, Jalisco, Mexico
View →
MF
Megan Felz
Colleague at BrightcoveGreater Chicago Area, United States
View →
MK
Madeline Kelleher
Colleague at BrightcoveGreater Boston, United States
View →
KG
Kevin Gutowski
Colleague at BrightcoveWashington Dc-Baltimore Area, United States
View →
JL
James L.
Colleague at BrightcoveLondon Area, United Kingdom
View →
TL
Tom Laz
Colleague at BrightcoveExeter, England, United Kingdom
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2 education records
Haley Rowan education
Bachelor'S Degree, Criminal Justice
Johnson & Wales University
Education record
Evergreen High School
FAQ
Frequently asked questions about Haley Rowan
Quick answers generated from the profile data available on this page.
What company does Haley Rowan work for?
Haley Rowan works for Brightcove.
What is Haley Rowan's role at Brightcove?
Haley Rowan is listed as Senior Customer Experience Manager | Women@Brightcove Employee Resource Group Chair at Brightcove.
What is Haley Rowan's email address?
AeroLeads has found 1 work email signal at @wowza.com for Haley Rowan at Brightcove.
Where is Haley Rowan based?
Haley Rowan is based in Denver Metropolitan Area, United States while working with Brightcove.
What companies has Haley Rowan worked for?
Haley Rowan has worked for Brightcove, Wowza, Ullrich Insurance Agency, Kln, and Metro Intelligence Agency.
Who are Haley Rowan's colleagues at Brightcove?
Haley Rowan's colleagues at Brightcove include Richard Harwood, Paul S., Giancarlo Amati, João Sobrinho, and Luis Santiago Taborga Vargas.
How can I contact Haley Rowan?
You can use AeroLeads to view verified contact signals for Haley Rowan at Brightcove, including work email, phone, and LinkedIn data when available.
What schools did Haley Rowan attend?
Haley Rowan holds Bachelor'S Degree, Criminal Justice from Johnson & Wales University.
What skills is Haley Rowan known for?
Haley Rowan is listed with skills including Research, Written Communication, Microsoft Office, Time Management, Leadership, Customer Service, Investigation, and Teamwork.
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