Lillian Sheppard Email & Phone Number

Duluth, Georgia, United States

Served as a liaison to internal clients as a subject matter expert in Master Data. Led meetings and projects on data management and transfer costs between the U.S. headquarters and branches in Mexico and Brazil, collaborating with executive leadership and handling highly confidential information to support strategic decisions. Identified methods, processes, algorithms, and systems to extract and interpret findings from varied structured and unstructured datasets. Implemented data validation protocols and conducted regular audits to improve the accuracy of over 2 million lines of data, enhancing the completeness of our internal SAP database. Spearheaded merger projects, overseeing the creation, monitoring, and delegation of tasks across multiple departments and international locations. Served as a primary contact for communication with staff in Brazil, promoting smooth coordination and data accuracy. Coordinated meetings with executive staff, providing critical data insights. Managed and maintained the Intelliquip program, ensuring effective operation and integration with organizational processes. Collected and analyzed statistics from datasets of over 50,000 lines in SAP monthly to extract relevant client information from over 190 request categories. Developed six comprehensive recurring reports using Intelliquip based on monthly analysis of confidential data. Provided actionable insights to senior management for informed decision-making on quarterly KPIs and company clean-up projects. Led the implementation of project plans, timelines, and deliverables for corporate mergers, focusing on data accuracy, system integration, and transfer cost management across the U.S., Mexico, and Brazil. Developed and implemented over 30 customized visualization tools in Excel and Intelliquip for over 23 departments. Managed two active email inboxes and calls via Teams and Jabber, creating detailed instruction manuals for over 27 topics, resulting in streamlined data entry processes.

Georgia, United States

Responsibilities included continuously observing at least 100 CCTV surveillance feeds across at least but not limited to 10 properties nationwide to detect suspicious or unauthorized activities. Assessing said activities and recognizing potential security breaches such as theft or vandalism. Responding quickly and appropriately to security incidents or alarms by notifying local law enforcement or security personnel (if present). Recording incidents with detailed explanations and descriptions including time, location, nature of incident, individuals involved (if discernable), and actions taken. Identifying and informing property owners of security risks when detected to ensure all security vulnerabilities or blind spots are accounted for. Maintaining high levels of alertness and attention to detail. Remaining calm under pressure when handling high-stress situations or emergencies. Coordinating with the authorities to provide relevant information and direct patrols as needed. One such incident involved a group of 3-5 individuals breaching a scrap yard in Tulsa, Oklahoma. Local law enforcement was informed and directed to their location with a K9 unit. The individuals were apprehended in the act of unauthorized removal and possession of company property. They were escorted off the property and the officers present later informed us of their arrest and expressed appreciation for the prompt and accurate assistance.

Winder, Georgia, United States

Responsibilities during a front-end shift included greeting and handling customer inquiries by providing accurate production information and item location. On one occasion during the holidays, the opportunity arose to aid a visually impaired individual. Detailed descriptions of items and suggestions were offered, and the individual was gently escorted by elbow throughout the store to ensure smooth navigation and selection of desired items. This act resulted in formal recognition for outstanding customer service and employee of the year in 2014. Other responsibilities included directly assisting in the implementation of a new customer loyalty program, resulting in consistent weekly growth by 12% as reported by headquarters. Collaborating with cross-functional teams from sister locations across Georgia to execute promotional events. Mentoring onboarding staff members in all departments. Operating a cash register to process transactions accurately and efficiently and assisting with bagging purchases and escorting customers to their vehicles if necessary. Processing returns and exchanges according to store policy. Maintaining cleanliness and organization of the front-end section, queue line, and retail floor. Restocking merchandise to ensure availability for customers. Adhering to company policies and procedures regarding customer service, safety, and security. On another occasion, assistance was provided to an individual who collapsed from a seizure in the queue line. The primary objectives were to maintain her calmness when regaining consciousness and protect her head from further injury until the paramedics arrived. Inspection of incoming shipments from suppliers. Unloading trucks and transporting items to designated storage areas within the warehouse. Sorting and organizing merchandise based on product type. Maintaining a clean and organized workspace, including the disposal of packaging materials.

Bachelor Of Science - Bs, Data Science And Analytics

During my time in college, I completed 178 semester hours in a rigorous curriculum that equipped me with a diverse skill set. My.

Bachelor'S Degree, Conservation Biology

In 2018, I participated in a Biology Summer Program in China and Japan, earning up to 14 college credits. In China, I visited iconic sites.