Haley Sterland Email & Phone Number

Denver, CO, US

• Own and manage a portfolio of large, enterprise-level accounts and become their trusted consultant acting as an advocate for the client
• Establish customer goals and key performance indicators, then aid customers in achieving their goals by proper training, up-selling, add-ons, etc.
• Implement software-based solutions to deliver customer projects on-time, on-target, and on-budget
• Coordinate cross-functional collaboration to execute all aspects of each client implementation
• Exceed goals by conducting QBR’s and driving contract renewals while identifying expansion opportunities within my book of business
• Design, build and manage all client virtual conferences

Chicago, Illinois, United States

• Responsible for the training, development, and overall management of Account Managers, Operations Team Members, Support Team Members, and Recruiters
• National Accounts relationship management
• Strategizes growth opportunities for current client base, client referrals, and new business
• Manage content posted on partner platform
• Set-up and onboard new clients, including running tech demo's & implementing tech adoption
• Responsible for keeping current clients satisfied and delivering exceptional client service

Greater Chicago Area

• Strategic account management
• Understand and have knowledge of client contracts
• Travel onsite and manage 200+ staff at various corporate conferences & summits
• Generate pricing agreements & quotes for clients pre and post event
• Set-up and onboard new clients, including running tech demo's & implementing tech adoption
• Oversee order entry, and change management while monitoring any automated order entry for compliance

• Staffed and managed events including Dreamforce, Cisco Live, Grace Hopper
• Train temporary staff on different positions such as directionals, registration & room monitors
• Manage check-in, staffing placement, signage placement, registration set-up & flow, swag giveaway, etc.
• Meet daily to ensure client expectations are met while making any changes to event grids, times, or staff changes
• Provide budget reports

Chicago, IL

• Event Management:
• Manipulate event grids to ensure the flow of event and staffing levels were accurate.
• Managed staffing for clients such as Salesforce and Microsoft
• Onsite management of the teams including check-in and staffing & signage placement
• Maintain constant communication with event specialists and team leads before, during, and after eventsAccount Management:
• Ensure successful service delivery through operational execution, constant communication and client advocacy

Chicago, IL

• Account Management:
• Manages all aspects of service delivery from sourcing, screening, onboarding, and booking staff for all assigned programs
• Create and execute recruitment plans and other projects as needed including; writing event specific job posts, posting and recruiting for events on social media sites (Twitter, Facebook, LinkedIn etc.)
• Identify and match talent with client specifications and ensuring that staff profile meets client/project needs
• Build/develop strong relationships with both staff and clients to encourage Shiftgig loyalty

Greater Chicago Area

• Respond to all inquiries, and transform inquiries into booked events
• Work with clients to plan and coordinate events down to the last detail
• Meet monthly sales goals
• Diligently tend to and cultivate my client relationships both during the planning process and beyond

Toledo, OH

• Planned and assisted with select events internal and external
• Managed social media using sprout social, tracked, logged, and compiled social media performance
• Researched and booked festivals and other community events
• Processed and fulfilled donation request
• Hired and trained volunteers

Bowling Green, OH

• Oversaw all business labs, troubleshoot, and solved customer problems
• Greeted customers, checked-in and out equipment, secured all lab supplies and rooms at the

Perrysburg, OH

• Worked with Account Executive and Financial Analyst to help with the quoting process, built spreadsheets of clients’ options, followed up on quotes, and updated the system once decisions are made
• Used Salesforce to prepare employee benefit plan design, the Request for Proposal process, and interacted with insurance companies
• Did benchmarking research and put together a benchmarking packet for new and potential clients

Aurora, IL

• Planned tradeshow events, scheduled dates, hotels, booths, giveaways, etc.
• Blogged events on the company website and Twitter
• Managed marketing advertisements
• Contacted professional athletic teams about business opportunities