• Established and spearheaded all operations of the career services organization to drive the delivery of high-quality service to hundreds of clients.• Provided consulting services focused on delivering resume writing, cover letter, LinkedIn, and biography services to local and international clients.• Integrated and leveraged a collaborative approach to guide clients in taking the next step in their careers.• Pioneered the development and launch of the company website, including establishing a blog and all content to drive consistent growth and educate clients.

• Proactively communicated with clients across the world to identify project and career goals and offer strategic solutions to maximize current and future success.• Fostered and maintained professional relationships with clients to execute 1,500+ projects, including resumes, cover letters, LinkedIn profiles, biographies, blogs, and more.

• Promoted to oversee the full project lifecycle from initial client intake to document delivery, overseeing and mentoring a team of 8 on resume writing best practices and company expectations.• Demonstrated strong problem solving skills to identify and resolve complex customer issues and inquiries.• Managed the editing process, coordinating with the CEO to monitor quality assurance and ensure the delivery of error-free documents.• Conducted business analysis and communicated strategic recommendations to the CEO to drive positive change and increase process efficiency across the organization.

• Headed project management, including all aspects of project planning, scheduling, stakeholder management, and execution.• Influential in coordinating and executing a full revamp of the company website, communicating cross-functionally to develop new, on-brand content and drive customer experience.• Played an integral role in overseeing the request for proposal (RFP), researching opportunities and developing high-quality proposals to submit to various agencies to secure new contracts.• Conducted extensive research on the SBA 8(a) Business Development Program, evaluating requirements and reviewing applicants to enable the organization to achieve the certification.

• Played an integral role in executing 100+ writing projects, such as resumes, professional biographies, LinkedIn profiles, and cover letters.• Leveraged exceptional communication skills to cultivate professional relationships with clients, identifying needs and offering solutions based on Fly High's products.• Efficiently delivered projects to the Senior Resume Writer for review, gaining in-depth knowledge of industry trends.

• Facilitated the development of new resumes, cover letters, and LinkedIn profiles for a wide-range of clients; executed 15+ projects each week, ensuring that all documents are high-quality, accurate, and error-free.• Communicated and collaborated with various team members and management to increase customer success and resolve complex problems.• Identified and provided suggestions on areas of improvement, resulting in increased customer satisfaction.

• Evaluated client fitness goals and current health status through fitness screens and testing; developed and implemented specific workout plans and wellness programs to aid each client in achieving optimal results. • Trained and educated 40+ clients to reach health and wellness goals; coached a client to lose 25 lbs. and 4 inches in 3 months, and aided clients with diabetes in lowering hemoglobin A1C levels and losing 15+ lbs.• Trained clients with special needs, including William’s Syndrome, Down Syndrome, and Multiple Sclerosis.