Haley Sullivan's Location
Greater Hartford, United States, United States
Haley Sullivan's Contact Details
Haley Sullivan work email
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Haley Sullivan personal email
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Haley Sullivan phone numbers
About Haley Sullivan
Haley Sullivan is a Industry Advisory Director at Coupa. She possess expertise in social media, public speaking, microsoft office, leadership, sales and 13 more skills. She is proficient in French. Colleagues describe her as "Haley is one of the hardest working and talented individuals I have ever worked with. She is an absolute star and an amazing person to have on your team."
Haley Sullivan Work Experience Details
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Industry Advisory DirectorCoupaHartford, Ct, Us -
Solution Strategy Director, IndustryOptimizely Jan 2024 - PresentNew York, New York, Us-Led the cross-functional execution of Optimizely's HIPAA-Readiness Program launch for Healthcare & Life Sciences, including GTM play creation and enablement-Created proposal for Optimizely's first ever approach to Sales Territory Verticalization for 2025, with a focus on regulated industries-2024 Plays launched: Airlines ($700k pipeline in 6 months), Financial Services ($1.3M pipeline in 8 months), HLS ($701K in 2 months) CPG Retail (In Flight)-Built upon existing partnerships with SIs, Agencies, and Tech partners to run account planning, strategy sessions, field marketing events, and co-branded ABM campaigns for each target industry-Wrote Optimizely-generated top of funnel content, including blog posts, thought leadership, and Outreach sequences by industry and persona -Published 6 industry playbooks to lead field and GTM team enablement on industry trends, challenges, use cases, pitch decks, and personas -Joined Optimizely's Content Committee to support the streamlining of content calendars, publishing schedules, and operations -
Senior Gtm Strategy & Operations ManagerOptimizely May 2023 - Mar 2024New York, New York, Us-Manage Phase II of Kantata implementation - deployment of reporting, standardization of quoting processes, launch of resource management functionality, and prioritization of business-critical integrations (Netsuite, CPQ, Gainsight)-Supported Data Enrichment vendor evaluation, leading to improved data hygiene and a reduction of technical debt in MarTech stack-Facilitated GTM Sub-Industry Sales Play workstreams: POV development, SDR Enablement, Account identification and tagging, GTM execution, monitoring & reporting-Facilitate 2024 Sales Kickoff planning and content creation for four team tracks: Sales, CS, Partner, SDR-Other projects: Product of Interest Salesforce field cleanup; Rattle workflow activation; GTM systems Steering Committee & User Group re-structure; Optimizely Achievers Club planning; Revenue Recognition dashboarding
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Senior Project Manager, Go-To-Market OperationsOptimizely Jan 2023 - May 2023New York, New York, Us-Led rapid deployment of Kantata PSA for Expert Services organization - rolled out full re-platform in 3 months, while planning phase II of implementation for additional features and automation-Achieved 100% end user adoption within4 weeks of Phase I go-live-Maintained strong relationship with vendor and third party implementation partner
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Project Manager, Global Customer Success OperationsOptimizely Mar 2021 - Jan 2023New York, New York, Us-Partner with CCO on retention and adoption program, “Customers for Life" - leading projects for New, Growth, and At Risk customer segments -Revitalized the Optimizely Certification Program with Education Program Director, developing 5 new exams for beta launch-Launched Credly Digital Credentialing, badging over 1700 developers in customer and partner ecosystem in 12 months-Facilitate Data Governance Steering Committee-Partnered with EVP of Customer Success to define and deploy At Risk Playbooks and dashboarding in Gainsight to proactively address churn risk in customer base -Built project management structure for GCSO PMO in Asana and Miro, including intake and planning process, risk and issues logs, and project offboarding to drive efficiency and smoother project execution Other projects: standardization of Onboarding materials and handover process, Gainsight health score rollout, Account Planning for AEs and CSMs, Mavenlink to Changepoint migration, Welcome and Zaius CS systems integrations
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Senior Enterprise Customer Success ManagerRapid7 Dec 2019 - Mar 2021Boston, Massachusetts, Us-Develop and maintain strong, multi-level relationships with F500 customers ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer-Partner effectively with Rapid7 teams on driving growth and addressing customer concerns efficiently and decisively-Act as voice of the customer to internal stakeholders to prioritize Support tickets, feature requests/enhancements, and influence product roadmap-Excel in cross-functional teamwork and communication-Proactively meet with customers to understand business drivers and success metrics for security-related projects -Drive product retention and deliver on-time renewals -
Key Account ManagerAcquia May 2018 - Nov 2019Boston, Ma, Us-Work with Acquia's key enterprise clients in the Southwestern region of the United States with a focus on retention and cross/up-sell -Build and maintain strong relationships with main business and IT stakeholders at key install accounts-Liaison and advocate on behalf of customers internally to escalate technical issues and product requests-Responsible for successful onboarding of net new customers-Consult on DXP strategies: personalization, journey orchestration, digital asset management, SaaS & PaaS-Collaborate with customers to create strategic roadmaps for growth and to optimize platform usage-Work with Solutions Architects, Technical Account Managers, Support, Professional Services, and Operations teams to develop account-specific proactive and reactive support strategies -Regularly attend onsite meetings and tech conferences/seminars -[FY18 Results] ACV Attainment: 101%, $1.2M Professional Services sold, 98% Renewal Rate-Additional Responsibilities: Account Management Mentor Program, Employee Feedback Focus Group, Digital Experience Committee -
Senior Enterprise Account Executive - Customer ExperienceOracle Aug 2016 - Jul 2017Austin, Texas, UsNew Responsibilities and Accomplishments: -Mentoring and on-ramping new hires, shadowing call blocks and coaching on CRM/CPQ systems -Participate in management forecast meetings to ensure pipeline quality and forecast accuracy -Assist management in panel interviews and presentation evaluations for new hires and promotions -Awarded FY17Q3 Oracle Excellence Award by management for consistent quota attainment and net new deal progression-3 Net New wins and a 144% YOY growth as of Q3FY17-Prospect into enterprise accounts ($1B+ revenue) via cold calls, email, LinkedIn, and social media-Run full SaaS deal cycles selling Oracle Service Cloud Suite with current installs and greenfield accounts-Utilize Oracle’s Fusion CRM to track and exceed weekly metrics for prospecting campaigns-Collaborate to develop pipeline generation campaigns with Field counterpart and Business Development Consultant-Experience working with healthcare providers and payers improving contact center operations, population health management, integrated health management, and TeleHealth -Training: Oracle Sales Academy, Sandler Sales Fundamentals, Costigan Methodology -
Enterprise Sales Representative - Customer ExperienceOracle Aug 2015 - Aug 2016Austin, Texas, Us-Prospect into enterprise accounts ($1B+ revenue) via cold calls, email, LinkedIn, and social media-Run full SaaS deal cycles selling Oracle Service Cloud Suite with current installs and greenfield accounts-Utilize Oracle’s Fusion CRM to track and exceed weekly metrics for prospecting campaigns-Collaborate to develop pipeline generation campaigns with Field counterpart and Business Development Consultant-Experience working with healthcare providers and payers improving contact center operations, population health management, integrated health management, and TeleHealth -Training: Oracle Sales Academy, Sandler Sales Fundamentals, Costigan Methodology
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Development InternBoston Area Rape Crisis Center Sep 2014 - Apr 2015Cambridge, Ma, Us-Assisted the Development team in preparing two record-breaking fundraising events for FY15, the annual Walk and Gala for Change-Researched and solicited potential donors by cold calling, emailing, and networking at fundraising events-Experience using DonorPerfect, Greater Giving, and Constant Contact databases-Conducted online research for pricing for fundraiser giveaways-As a campus ambassador, assembled a team of 42 Boston College students to participate in the Walk for Change -
Social Media InternPeople Making Good Pr Sep 2013 - Dec 2013Burlington, Vt, Us-Assisted an Account Executive managing multiple clients-Used Vocus to research media contacts and generate outlet lists-Drafted, edited, and distributed pitches, press releases, and media alerts resulting in media coverage for multiple clients-Researched and created a month-long editorial calendar for publishing promotional content across multiple social media channels, including Facebook, Twitter, and Pinterest
Haley Sullivan Skills
Social Media
Public Speaking
Microsoft Office
Leadership
Sales
Social Networking
Teamwork
Customer Service
Community Outreach
Microsoft Excel
Powerpoint
Customer Experience Consulting
Online Research
Research
Microsoft Word
Facebook
Event Planning
Management
Haley Sullivan Education Details
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Boston CollegePhilosophy (Minor) -
Glastonbury High School
Frequently Asked Questions about Haley Sullivan
What company does Haley Sullivan work for?
Haley Sullivan works for Coupa
What is Haley Sullivan's role at the current company?
Haley Sullivan's current role is Industry Advisory Director.
What is Haley Sullivan's email address?
Haley Sullivan's email address is ha****@****cle.com
What is Haley Sullivan's direct phone number?
Haley Sullivan's direct phone number is (650) 506*****
What schools did Haley Sullivan attend?
Haley Sullivan attended Boston College, Glastonbury High School.
What skills is Haley Sullivan known for?
Haley Sullivan has skills like Social Media, Public Speaking, Microsoft Office, Leadership, Sales, Social Networking, Teamwork, Customer Service, Community Outreach, Microsoft Excel, Powerpoint, Customer Experience Consulting.
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