Haley Thieblot Email & Phone Number

United States

Austin, Tx

-Provide strategic consulting to existing clients, leveraging market analysis and industry trends to drive growth-Consult with C-Level Bank and Credit Union Executives on effectiveness and profitability of checking accounts (SaaS) and website performance, transforming raw data into actionable insights for clients.-Manage multiple client books through multiple business structure transitions, consulting to optimize program solutions based on financial institution goals-Facilitate engaging virtual and in-person training events for team members at client financial institutions-Provide ongoing feedback and support to branch leaders at client financial institutions empowering those leaders to coach and develop highly effective teams.-Collaborate as a key member of cross-functional technical and product teams, contributing to resource consolidation projects and testing new analytical tools to enhance team efficiency and effectiveness

Austin, Texas Metropolitan Area

-Facilitate virtual and in-person training events for up to 100 attendees-Consulted with clients on digital and print marketing program performance against industry benchmarks while identifying opportunities for marketing program optimization-Lead regular accountability calls with front-line staff, providing coaching on customer objections and enhancing interactions to drive customer satisfaction and retention for client financial institutions-Present to C-level bank and credit union executives on the value of available training programs, demonstrating tangible improvements in accounts opened and mystery shop scores following training sessions-Created engaging call agendas, PowerPoint decks, games, and activities to foster skill-building among front-line staff.

Austin, Texas

• Recognized for sourcing and planning Hands on Banking, At Work, and Career Events.• Active CRV Change Champion and member of the Huddle Advisory Board.• Participated in the planning and updating of critical bank policy and procedures.• Represented Wells Fargo in a court case involving a customer, was able to address customer concerns while mitigating risk.• Managed multiple branches while balancing fundamental leadership activities such as one on ones, skills practice sessions, and observations with team members during closure of branch due to COVID restrictions. • Create and maintain a culture of positive energy that results in growth of the branch and development of team members.

Austin, Texas Area

Responsible for building and directing client traffic, building a strong team and inspiring driven associates to work towards a common goal. -Winner of the National Top Performer Award Q4 2016-Mentored and trained several other financial center managers new to role. -Created operational tools that were used in financial centers throughout the region to train employees.-Supported and trained other leaders in my area in scheduling and staffing needs.

Killeen/Temple, Texas Area

-Cultivated a strong team through quality interviews and quarterly performance reviews. -Rewarded outstanding work performance in creative ways to increase team engagement. -Created and managed a highly efficient daily schedule for all financial center employees.

Killeen/Temple, Texas Area

-Managed a detached motor bank during the relocation of the main financial center-Responsible for training a staff of 10 newly hired tellers for the grand opening of a new financial center.

Austin, Texas Area

-Award of Excellence winner Q2 & Q3 2007

Austin, Texas Area

-Coached and trained other newly hired tellers in operations and sales referral conversations. -Created scripting and goal tracking tools for entire teller team to be successful in sales referral goals.

Austin, Texas Area

-Acheived the highest percentage of automatic refill acceptances in the central Texas region. -Resolved complex, non-routine issues with third-party billing companies.