Haley Ryder Email & Phone Number

Wichita, KS, US

Wichita, Kansas, United States

• Manages and maintains server operating systems and network infrastructure to ensure optimal performance and security, including troubleshooting service outages, configuring user settings, and providing cybersecurity.
• Install, support, and maintain server operating systems and associated software applications, ensuring optimal system performance and reliability across multiple platforms.
• Identify and assess potential adversarial vulnerabilities, providing valuable insights to improve response strategies and strengthen system defenses against emerging threats.
• Respond to and resolve service outages and network interruptions across six domains, safeguarding $250,000 worth of critical equipment while minimizing downtime.
• Standardize user privileges and system settings for 92 military personnel through automated deployment tools, such as Group Policy Management Console, ensuring efficient system configuration and security compliance.
• Graduated from the Cyber Enabling Red Team Operators Course and provide operations security (OPSEC) training to Air National Guard bases nationwide, enhancing cybersecurity awareness and readiness.

Aurora, Colorado, United States

• Ensured the safety and security of personnel, equipment, and facilities, including patrolling, monitoring, responding to security threats, operating specialized security equipment, and maintaining asset accountability.
• Provided security and protection for 15,000 personnel and $450 million in aircraft resources, ensuring the safety of a military installation's base security zone.
• Operated a variety of specialized security equipment, including communications systems, vehicles, intrusion detection tools, individual and crew-served weapons, and other tactical resources.
• Reorganized and improved the Military Arms, Ammunition, and Explosives Storage, successfully resolving five accounting discrepancies and safeguarding $2.2 million in assets.

Hartford, Connecticut, United States

• Developed high-quality, strategic proposals and responses to customer inquiries, including working within established workflows, managing multiple priorities, and contributing to process improvements to enhance.
• Contributed to the creation of 30 to 40 high-quality strategic questionnaires and proposal responses annually, consistently applying established workflows, best practices, and tools to ensure accuracy and alignment.
• Managed a dynamic workload, effectively balancing multiple priorities, and shifting accordingly to meet tight deadlines while maintaining high standards of quality.
• Actively participated in process improvement initiatives, providing valuable feedback, identifying opportunities for optimization, and collaborating with cross-functional teams to enhance proposal development workflows.

Dover, Delaware, United States

• Managed the daily operations of an office, including developing protocols, managing employee records, and coordinating office resources to support organizational objectives.
• Led the research and development of a comprehensive protocol manual, standardizing company procedures and ensuring consistent operational practices across all departments and locations.
• Supervised the Front Desk and Call Center departments, managing a team of eleven employees and ensuring high levels of performance and customer service.
• Conducted employee evaluations, providing constructive feedback and fostering a culture of continuous improvement and professional growth.
• Monitored attendance and managed Paid Time Off (PTO) records for all staff, ensuring accurate documentation and adherence to company policies.

Wilson, North Carolina, United States

• Evaluated and transformed operations at a newly acquired facility, including supervising staff, implementing procedures, and coordinating administrative tasks.
• Spearheaded the implementation of office procedures to establish efficient workflow in a newly acquired treatment facility, ensuring seamless daily operations.
• Collaborated with cross-functional teams to maintain consistent communication and improve operational efficiency across multiple locations.
• Managed patient interactions, including accurate check-ins, check-outs, scheduling future appointments, and processing charge entries, ensuring a smooth and organized patient experience.
• Verified patient insurance benefits and initiated prior authorization processes for medications to ensure timely treatment and compliance with insurance requirements.

Bloomfield, Connecticut, United States

• Provided customer support related to annuity and retirement plans, including assisting customers, agents, and group administrators with inquiries, processing transactions, and managing account details.
• Delivered comprehensive plan support for a range of retirement and investment vehicles, such as Tax-Sheltered Annuities (TSAs), 403(b), 457 Deferred Compensation, 401(k), Non-Qualified Plans, and IRAs.
• Provided expert troubleshooting and research support for individual customers, agents, and group administrators, ensuring timely and accurate resolution of inquiries.
• Collaborated with internal teams to ensure smooth and efficient processing of customer requests, while adhering to company policies and regulatory requirements.
• Assisted customers with a variety of financial services, including processing surrenders, systematic withdrawals, required minimum distributions (RMDs), fund transfers, and loans.
• Maintained a high level of customer satisfaction by offering clear, actionable guidance and personalized service to meet customers' financial needs.

Education record

Bachelor Of Arts - Ba, Sociology