Haley Wierima, Mba Email & Phone Number

Denver, Co, Us

United States

● Manage a $2 million+ book of business that includes a variety of enterprise accounts across industries● Preside over customer digital adoption programs and ongoing projects with WalkMe and ensure value realization is confirmed and organization objectives are met● Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk… Show more ● Manage a $2 million+ book of business that includes a variety of enterprise accounts across industries● Preside over customer digital adoption programs and ongoing projects with WalkMe and ensure value realization is confirmed and organization objectives are met● Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals● Lead regular strategic business reviews to communicate progress against agreed success plans with executive sponsors as well as provide status reports on current programs and project progression● Consult with customer stakeholders to understand their business objectives and goals as well as how to deliver against agreed success criteria● Identify and address account risks to remove adoption roadblocks, and engage appropriate internal escalation resources● Analyze and interpret Walkme analytics to assist customer with optimizing their implementations with data-driven decisions Show less

● Lead complex enterprise implementations of WalkMe as well as a team of Solution Engineers and System Architects● Serve as a technical product expert and mentor to team members learning the product and consulting on best practices in digital adoption● Develop RACIs with customers as well as onboarding and training materials● Share expertise through Q&A sessions, training, knowledge base articles, and organization initiatives● Lead product demonstrations, value discussions, and… Show more ● Lead complex enterprise implementations of WalkMe as well as a team of Solution Engineers and System Architects● Serve as a technical product expert and mentor to team members learning the product and consulting on best practices in digital adoption● Develop RACIs with customers as well as onboarding and training materials● Share expertise through Q&A sessions, training, knowledge base articles, and organization initiatives● Lead product demonstrations, value discussions, and implementation methodology sessions to support sales engagements for both prospects and existing customers Show less

Aurora, Colorado

Manages the client implementation processDevelops and maintains effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience.Communicates proactively with clients and manager regarding project statusMaintains milestones and project statusOvercome client and internal obstacles to timely project completion, and coordinates with other departments as necessary to obtain… Show more Manages the client implementation processDevelops and maintains effective, proactive relationships and communications with clients and ADP departments/associates to contribute to a successful overall client experience.Communicates proactively with clients and manager regarding project statusMaintains milestones and project statusOvercome client and internal obstacles to timely project completion, and coordinates with other departments as necessary to obtain objectivesParticipates in formal hand-off of "live" system to other ADP departmentsAnalyzes existing client systems, interface requirements, operational needs, etc. in order to counsel client in the functional system design and/or system configurations and/or product adaptation of client's needsOversees integration to both ADP and Non ADP systemsConsults with client to guide client's pre- and post-implementation testing of workforce management solutions.Monitors system testing during conversion ensuring accuracyUndertakes special projects related to implementationConsults with Client to develop customized training to meet client needsManages assigned business through internal systemsRecommends modifications to client implementation time tables based on client or ADP business needsRecommends product and service changes to further business development and optimize client satisfactionProvides support to less senior Implementation associatesParticipates in stretch assignmentsParticipates in local activities such as User Groups, Information Sessions, Sales Meetings and all other appropriate activitiesActing as a consultant to the client, applies expertise in specialized functional areas (HRIS, Benefits, HR, Payroll or TLM etc) and their systems to advise client on the integration of ADP workforce management solutions into their infrastructureAssesses client's needs for additional training and servicesDemonstrates project management skills and strategic communication skills Show less

Aurora, Co

Aurora, Co

As an Implementation Consultant at ADP TotalSource, audited client paperwork and systems during the conversion period to ensure a substantially error-free delivery of service and input. Provided support to client contacts regarding benefits, payroll, and human resources issues during the implementation process.

Greater Denver Area

July 2012 - June 2016As a Director of Implementation, Training and Client Services, created a formal training process for new staff, assisted new clients with installation/implementation of software, trained current clients and PatientNOW staff on Practice Management Software, Electronic Medical Record, Meaningful Use Regulations and new functionality released, led training and webinar sessions for PatientNOW clients, supervised customer support and training team staff, networked and… Show more July 2012 - June 2016As a Director of Implementation, Training and Client Services, created a formal training process for new staff, assisted new clients with installation/implementation of software, trained current clients and PatientNOW staff on Practice Management Software, Electronic Medical Record, Meaningful Use Regulations and new functionality released, led training and webinar sessions for PatientNOW clients, supervised customer support and training team staff, networked and attended conferences increasing brand awareness and client retention, coordinated the interviewing, hiring and training of customer service and training departments.October 2010 - July 2012As a Software Trainer, I was project manager for the HHS-ONC Certification where I took the leadership role for guiding the PatientNOW team through the extensive process to receive Drummond Certification. I was also instrumental in the development of the Compliance Dashboard for meaningful use and have helped many customers as their personal Meaningful Use Specialist to ensure federal incentive reimbursement. In addition I spearheaded the formation of the PatientNOW Resource Library that features staff training videos, help documents, and webinars. Show less

Denver, Co

As a Project Coordinator/Trainer, assisted clients on scheduling software and EMR and provided ongoing customer service, key player in the development and implementation of the Clinic Service Electronic Medical Record, built a training program for the Clinic Service scheduling system, created and adapted instructional design (training curriculum) as needed for different audiences, and performed special projects as requested by Sales, Marketing, Vice President, HR, Bookkeeping, and President.

Mba, Business Administration

Bsrls, Recreation And Leisure Services

Activities and Societies: Alpha Phi Omega Gamma Phi Beta