Hal Huffman Email & Phone Number

Dixon, Illinois, United States

Project Manager for Kreider Services which provides direct care programs to persons with developmental disabilities. For nearly 70 years, Kreider Services supports over 600 individuals and is known throughout Illinois for its quality programs in the areas of Autism, Community Living, Creative Employment, Day Services, Early Intervention, Individual Supports and Respite.

Dixon, Illinois, United States

Owner and founder of HuffmanDesignGroup, where I help businesses and organizations realize their potential through expert advice on business process, service structure, and branding. I bring years of experience from the telecommunications industry, advertising, design and many more as a private consultant to hundreds of high level clients.

Itasca, Illinois, United States

• Provided aggressive prospecting that presented the NEC solution by leveraging products, services, and applications to achieve $40M sales goals and objectives. • Responsible for identifying and focusing field targets in key vertical markets. • Worked closely with field sales personnel to maintain and support ongoing end-user relationships with ongoing marketing initiatives and trade show support. • Responsible for identifying and supporting the acquisition of new end-user business within corporate/government accounts. • Responded to inbound end-user inquiries or placed outbound end-user calls to establish contact and rapport with purchasing, management, and IT personnel.

Schaumburg, Illinois, United States

Progressively honed my skills to develop a solid and robust framework to enhance my ability to manage any consultancy / project assignment. Majority of focus was within the logistics, LTL Freight Forwarding, and lumber commodities industries.

Schaumburg, Illinois, United States

• Initiated, developed, and managed customer service training, research, and development for a $7.5M medium-sized corporate sportswear and specialty advertising company. • Conducted in-depth information and data interviews with Fortune 500 clientele base and prepared a comprehensive, customized customer service support platform for their promotional catalog program needs by developing a “One to One Enterprise” structure. • Established recruiting and staffing processes, identified new sources for personnel development, new tracking and reporting methods, performance planning, coaching, evaluation, and standardized best practices.

Chicago, Illinois, United States

• Hand-picked for a short-termed, high-potential management project within this centralized critical Ameritech Network resource in the Ameritech Reliability Center (ARC). • The 911 Resolution Center provided both proactive and reactive surveillance and control of the Ameritech 911 Network within the five-state Ameritech Region. • This was a fast-paced project, with a heavy load of daily communications as project parameters, specifications, and objectives evolved. • As a lead team member, managed the 24 by 7 operations functions associated with cycle time for 911 problems, external Public Safety Answer Points (PSAP) customer calls; ensured diversity, network conversions, cutovers, and other activities implemented in a faultless manner. • This included the overall network control to ensure reliability and prosperity of the 911 products throughout the Ameritech Region and the feedback and support mechanisms for focus groups to meet timelines and schedules for 911 Quality Service Reviews.

Hoffman Estates, Illinois, United States

• Reported directly to VP of Ameritech Institute and the Ameritech CEO, plus actively coordinated with the 17 Corporate Human Resources departments. • Recruited to spearhead the strategic direction, logistical implementation, and daily oversight of corporate training and management/change agent development programs for over 42,000+ managers, directors, and senior executives. • Re-organized logistics programs and development to support overall business strategies and to revitalize employee performance at every level of the corporation. • Established procedures, methodologies, process documentation, and development of courseware. • Increased vendor contract administration, resulting in increase in service performance with concurrent decrease in overhead costs. • Gained certification in both Zenger-Miller Management Training and Situational Leadership Master Trainer Programs, as well as outdoor team-building & community service facilitator.

Hoffman Estates, Illinois, United States

• Successfully organized and maintained an internal database of Ameritech employees and their roles within Ameritech to create an extensive information pool. • Encouraged use of this database as a corporate-wide resource center for internal and external problem-solving inquiries within a then merging 5 state regional bell holding company (RBHoC).• Consistently researched and updated employee and Subject Matter Expert (SME) records and responsibilities, plus consulted directly with Ameritech employees from 17 business units and Ameritech customers as a third party to assist and guide them in the problem-solving process and situation resolution.

Grand Rapids, Michigan, United States

• Responsible for maintaining budget planning, scheduling, assigning projects and deadlines. • Contracted outside vendors for typesetting, camera work, production and printing, hired and maintained pool of freelance writers, photographers and illustrators. • Engaged in direct client contact and consulting, involving the client in the design and marketing approaches based on the client’s needs. • Translated concepts and client information into appealing graphic text and images for all print, film, outdoor advertising and promotional materials including: brochures, posters, storyboards, logos, annual reports, newspaper inserts, ad slicks and magazine advertisements.