Hali Davidson Email & Phone Number

• Support Zone Managers with data analysis; track field staff activities and performance.• Analyze department budget and future forecast budgets. Familiar with SAP.• Create and analyze surveys.• Create PowerPoint presentations for executive management.• Negotiate hotel contracts for outside meetings. Arrange entertainment and transportation.• Created Lotus Notes Dealer Directory for all 6 Acura zones and for Honda.• Creating a central repository for all dealer email addresses.• Created a centralized database within FieldLink to collect signed dealer documents as they pertain to Acura Parts and Service.• Airbag Canvassing - Replacing airbags in Alpha vehicles.

• Duties included daily activities such as filing, typing, bill paying, scheduling appointments, and keeping logs of financial transactions and other investments for clients.• Streamlined workflow. Coordinated educational seminars, client appreciation functions and travel arrangements

• Revised Service Department’s Policy and Procedures Manual.• Revamped Isuzu Protection Plan, an Extended Service Contract Program.• Analyzed dealer warranty performance for potential audit.• Involved in negotiations with service contract third party administrator.

Assurance Product Agreement Specialist - • Created In-house Extended Service Contract - Warranty Program.• Interfaced with company legal department and external law firms on assurance product matters. Involved in licensing matters as it relates to insurance.Supervisor, Service Contracts Processing - • Supervised a data entry team.• Monitored sales and reported activity to management.Sr. Consumer Affairs Administrator - • Supervised Consumer Affairs Administrators.• Monitored their phone calls and written communications responding to consumer inquiries.• Staff development.Vehicle Safety Compliance Coordinator - • Responsible for coordinating activities concerning recall and service campaigns, between Executive Management, Engineering, Legal, and Compliance Departments.• Coordinated Corporate response to National Highway Traffic Safety Administration inquiries.Consumer Relations Coordinator - • Responded to consumer complaints and inquiries via phone and in writing.