I am responsible for reporting to PMO, managing of all software related projects. Management of Project Team changing size of from 3 to 10 members at various B2C ProjectsThe most important project in this period is the e-Governance Portal Project of Turkey. The first phase of the e-Governance project has been put into service in July 2011 and it includes Institutional Messages, Institutional Information, Securities Information, Notification Management, Investor Statistics and Survey applications. Other applications such as Shareholder Promotions, Blogs, Enhanced Agendas, Improved Surveys, Electronic Proxy Delegation and Voting, Electronic General Assembly Meetings and Investor Meetings

Project manager role on operational success of the software projects on time and according to determined budget, analyses & development all project management process and documents.Development of Quality Manuals and consulting for the establishment of Quality Systems certificate based on ISO 12207, ISO 9001:2000, ISO 20000

•Project management of all Customer Care projects coordinated with Marketing Sales, IT and Network Groups•Leading system improvement of functioning tools and web/windows based application development.•System & channel efficiency follow-up, Leading and following the requests with a concentrated investment / development strategy.•Managing alternative channels and CRM strategies coordinated with Marketing groups for the improvement and development activities related to work.•Analyzing customer needs to supply effective solutions for the customer expectations; coordinating and reporting the related activities.•To analyze business needs and provide efficient solutions, to follow-up these solutions by coordinating and reporting related activities, in order to make Marketing Sales systems and services work better, to eliminate any possible errors beforehand.

•Planning and coordinating merge related issues both technical developments on systems and resolutions on workgroups.•Compatibility and acceptance testing for GSM services and service support for mobile devices coordinated with IT VAS, test specialist role on GSM related activities•Role playing on operations research and Integration of the marketing research results to the company structure, Controlling the compability of the updates and developments to the systems and processes of the company.•Preparation of daily / weekly / monthly internal reports (such as Customer service operations and key performance indicators)

•Authorization and Customer/Merchant Help Desk Team Leader•Managing LAN, WAN for Branches, ATMs, POS merchant•Responsible for technical support POS Merchant•Responsible for Web Server Administration for Intranet Site; Microsoft IIS 4.0 on Windows NT Server

•Performed customer support (Local Support Service) for the Mudo Credit Card Customers & Merchant•Check Account balances and activities, authorizing limit changes and apply credit card activation process•Monitor and Authorized Limit and Risk for Responsible Accounts, Development on IBM AS400 , All System Backup and Reporting d/w/m