Halima Abdi Email & Phone Number

Nairobi, Kenya

Responsibility Testing existing ERP components to see if they are in accordance with the prevailing rules and regulations of the company.  Logging the most frequent system errors and documenting fixes that can be published on an FAQ page on the company intranet.  Upgrading and repairing computers, peripherals, printers, A/V systems, network/Security equipment and software applications (e.g. installation, testing, configuring, etc.) for the purpose of meeting the computer processing needs of the users Troubleshooting Network system problems including network firewalls , switches, VPN/content filter configuration and monitoring  Configuring and maintain Network storage ,printing ,scanning and Monitoring Devices  Interacting with the network peripherals for the purpose of installing, configuring and troubleshooting workstations  Monitoring, maintaining and servicing computer Hardware systems. Upgrading and repairing computers, peripherals, printers, network/Security equipment and software applications (e.g. installation, testing, configuring, etc.) for the purpose of meeting the computer processing needs of the users.  Identify Departments user requirements and recommend appropriate solutions.  Maintains workstation functionality (e.g. install patches and/or upgrades, imaging systems, etc.) for the purpose of ensuring availability of desktop and server functionality for all users.  Prepares a variety of written materials (e.g. work order reports, inventory control, procedures, etc.) for the purpose of documenting activities, providing written reference and/or conveying information.  Monitor and perform Company backups, virus protection and security procedures including Server restore drills.  Managing IT helpdesk independently and completing tasks within stipulated time frame  Installs Windows/Linux and PC software, print drivers, scanners, etc. for the purpose of ensuring

Nairobi

Responsibility  Installing and configuring computer hardware operating systems and applications.  Monitoring and maintaining computer systems and networks.  Talking to staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.  Troubleshooting system and network problems and diagnosing and solving hardware or software faults.  Administered VMware which is used to manage the ICT infrastructure, such as servers, Storage and networking. Replacing parts as required, mostly in printer cases. Setting up new users' accounts and profiles and dealing with password issues.  Testing and evaluating new technology i.e. biometrics time attendance.  Rapidly establishing a good working relationship with customers and other professionals, e.g. software developers (Actuate)  Testing systems to make sure that they are working properly i.e. Microsoft Dynamics Navision  Servicing printers, scanners and other office equipment (known as peripherals)  Performed preventive maintenance