Teacher of Business - Cert Business - RQF Level 3 - A-level Business - DipFS Financial studies Assistant Programme Manager - A Level Business - A Level Economics - LIBF Financial Studies

Certificate and Sub Dip Coordinator

Working in a customer service based job consisted of cheerfully tackling complex situations with an upset customer or handling high levels of responsibility. Portraying myself as an excellent communicator, negotiator and problem solver. Furthermore, with our branch not being up to date with the latest technology, commitment and willingness to work from daily gadget based work to paper based work was represented. On a weekly basis all employees were given an individual and a team goal to achieve by the end of the week, being a new member in the first two weeks my goal was only to achieve 30 sales however with good organisational skills I was able to achieve 54 sales in my first week. In the following weeks I exceeded my sales and my efforts of learning the company’s procedures and system. My biggest achievement at Hutchinson Three would be the ability to adapt to a new environment and learn to the best ability and being the third best seller in week 6 of my employment..

During this role I had to adapt to an unusual environment by stepping out of my comfort zone to solve problems rapidly and efficiently. As the previous manager had left the business with a very short notice and leaving the business at a very sensitive moment, as a manager I had very less time to bond and build a relationship with the employees, giving me a small amount of time to increase team efficiency and productivity as well as increasing sales in order to stop the business from falling into a further loss. However even though this role was assigned to me for a matter of three months, due to the positive affect on the sales, work force and the business as an overall, I was asked to stay on for a further year. This role enabled me to build great working relations with good collaboration between team members. And being able to take on great responsibility and putting my planning and organisational skills in order to tackle complex issues such as building teamwork, driving up sales, maintaining shop ground.

Roles: Manage employees, manage sales, maintain invoices and reciepts, customer service, manage online website and orders, team work, guide employees and workers.

This Role taught me to pay attention to customer detail accuracy, enabled me to practice privacy & confidentiality practice practically and taught me how to analyse information using different Microsoft software’s. My communication & customer service skills also strengthened whilst working at the front office during busy periods as the role acquired me to contact customers using many methods of communication, including face to face, phone, email etc. Other skills learnt at this role would be IT skills, communication skills, organisational skills, shifting roles, cross functioning and multi tasking.

Proactively assist the teacher ‘s in assigning tasks and managing a group of children by communicating and influencing their behaviour for the desired out come. This job role acquired me to portray myself as a good team member, able to take responsibility, good organisational skills and excellent communicational skills.