Halima Gona Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

As a Network and Digital Infrastructure Intern at ICT Authority, I have had the privilege of contributing to critical projects aimed at enhancing the digital infrastructure landscape in Kenya. Through this internship, I've gained hands-on experience and valuable insights into the design, implementation, and management of network and digital infrastructure solutions.Responsibilities:1. Monitoring the performance of the network to ensure optimal functionality- Identifyingpotential network problems and alerting the correct personnel.2. Diagnosing network errors- Investigating and identifying the root causes of network issues.3. Troubleshooting network issues- Responding to user-reported network problems andresolving them in a timely manner.4. Tracking and documenting network errors- Keeping detailed records of network issues,their resolutions and any other relevant information.5. Creating incident reports- Documenting incidents, their impact and the steps taken toresolve them6. Deploying a physical IT network-Planning and implementing the physical infrastructure ofcomputer networks.7. Installing and configuring network hardware such as routers, switches and servers.8. Monitoring Public Service networks, configurations and their performance optimizations.9. Comprehensive understanding of ICT Authority as an organization and a holistic view ofthe operations of the Network Operations Centre HQ.

Nairobi County, Kenya

As an IT Intern at Oracle, I have the opportunity to gain hands-on experience and receive comprehensive training in cutting-edge technologies and industry best practices. The program is designed to provide aspiring IT professionals with the skills and knowledge they need to succeed in today's dynamic technology landscape.Key Responsibilities:Interacting with experienced IT professionals on real-world projects, gaining exposure to a wide range of technologies and business processes.Participating in training sessions and workshops covering topics such as cloud computing, database management, cybersecurity, and software development.Contributing to team meetings and brainstorming sessions, sharing ideas and insights to drive innovation and continuous improvement.Staying updated on the latest trends and developments in the IT industry, leveraging opportunities for learning and professional growth.

Mombasa County, Kenya

As an Information Technology Consultant at KNLS, I had the opportunity to leverage my expertise in technology to support the organization's mission and enhance its IT infrastructure and services. In this role, I provided strategic guidance, technical support, and innovative solutions to meet the evolving needs of KNLS and its stakeholders.Key Responsibilities:Performed data entry and processing using KOHA software.Provided technical support and troubleshooting assistance to KNLS staff and library patrons, addressing inquiries, resolving issues, and ensuring a seamless user experience.Conducted training sessions and workshops to build IT capacity among KNLS staff, youths, and children, empowering them to leverage technology effectively.Collaborated with cross-functional teams to assess IT needs, evaluate technology solutions, and recommend improvements to enhance efficiency, productivity, and user satisfaction.

As a Tech Freelancer - Cloud Solutions Specialist at Cloud Factory, I played a pivotal role in supporting clients' cloud infrastructure needs and ensuring the successful implementation of cloud solutions. Leveraging expertise in cloud technologies and commitment to excellence, I contributed to the growth and success of clients' businesses.Responsibilities:Collaborated closely with clients to assess their cloud computing requirements and develop customized solutions to meet their needs.Configured and deployed cloud infrastructure components, including virtual machines, storage, networking, and security settings, ensuring optimal performance and reliability.Offered technical expertise and guidance to clients, addressing inquiries, troubleshooting issues, and providing recommendations for optimizing cloud deployments.Stayed abreast of the latest developments in cloud technologies and best practices, sharing knowledge with team members and clients to drive continuous improvement and innovation.Maintained detailed documentation of cloud configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and ensure consistency across projects.