Information Technology Service Management (Itsm)
CurrentAGIT is a digital service that provides one-stop solutions in both on-premises and cloud infrastructure models, under the PT Astra International Tbk Group.While I was an employee at AGIT, I was outsourced at Astra Otoparts Tbk. I was in the IT Service Management Department in the SOP (Standard Operating Procedure) section. Some of my responsibilities in managing SOP include:1. Rejuvenate or update IT operational Standard Operating Procedures (SOP) to make it more relevant to current conditions.2. Gather information, feedback, and data through several meetings for SOP material.3. Presenting and socializing SOP for all IT.4. Communicate with users to keep them informed about all IT services.Apart from managing SOP, I am also responsible for:1. Document checker for release management documents for IT project launches2. Designing posters for the launch of a new application or website in company
