Provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging.Diagnose and resolve hardware, software, and network-related problems, ensuring minimal downtime and disruption to workflow.Collaborate with other IT professionals to investigate and implement solutions for complex technical issues.Implement and enforce security protocols to safeguard against unauthorized access, malware, and other security threats.Maintain accurate and up-to-date documentation of IT systems, procedures, and configurations.Work closely with other IT professionals, including system administrators and network engineers, to address complex technical issues and improve overall IT infrastructure.

As a Community Health Project Manager at PPAU, I led the planning, development, and execution of community health programs. My role involved close collaboration with community organizations and campus departments, fostering strong partnerships to enhance learning outcomes and positive community impact. I managed and facilitated training sessions for community health workers, educators and community members showcasing a commitment to development and effective program leadership.

As a facilitator for Young Women's Leadership Institute within the Junior State of America I played a multifaceted role in empowering and guiding young women towards becoming effective leaders, fostered a supportive and inclusive environment, and contributed to the overall success of the program.- Conducted interactive sessions to engage young women in leadership development activities- Facilitated group discussions, workshops, and seminars to enhance participants' leadership abilities- Collaborated with program coordinators to develop and refine curriculum content- Created lesson plans and materials that addressed leadership principles, civic engagement, and empowerment tailored to young women- Helped participants understand and embody leadership qualities, including effective communication, decision-making, and problem-solving- Fostered a supportive and inclusive environment for participants to share experiences and challenges- Introduced participants to successful female leaders as role models through guest speakers, case studies, and virtual interactions