As a Program Manager, my role is to lead and manage the delivery of the Digital Transformation program with a specific focus on improving customer experience implementing Amway global new “Future State Architecture” solution incorporate full integrations of best of breed applications such as, Hybris for e-commerce & POS, Oracle EBS for Finance & Distribution and Red Prairie for Warehousing integrating with global and regional integration middle layers (webmethod & Kinesis) as well as with 10 other Amway specific CRM, Data Management System, Data Warehouse Business Intelligence, Customer Bonus Solution and other systems across multiple warehouses and stores in Australia and New Zealand.

As a Principal Consultant, focusing on delivering business technology solutions, my objectives are to build strategies, identify solutions, manage, execute, track and control business project outcomes on behalf of Hitworks customers in order to accelerate their business growth and stay ahead of competitions

At INNTURE, our fundamental objective is to build sustainable revenue streams for the new economy through the identification, facilitation and commercialisation of Innovation concepts. We help customers achieve Innovation by unlocking new revenue streams and establishing Innovation partnerships as well as supporting customers to build internal Innovation capability and culture.We help customers solve complex problems using a combination of IP, experience and a sophisticated problem solving ignition kit and our network focus helps connect our people and customers creating the right team for each problem.We also help our customers attract and retain the best people through our targeted Resourcing services.

As an IT Portfolio Manager, focusing on Fresh and Convenience business within Metcash Food & Grocery, my objective is to work closely with the business to ensure IT deliverables are aligned with strategic direction to assure business needs and outcomes are met. My emphasis is on solving business problems through the effective use of innovative technologies assisting in sales growth as well as by effectively working smarter.As a product owner, I was accountable for multiple of complex projects across multiple integration systems such as SAP Hybris B2B and B2C ecommerce platform, different ERPs systems (Retalix & IBS), POS solutions, SAP Finance, HR Kronos/ChrisPay systems etc. I was also involved in representing IT as part of the Metcash Project Diamond transformation plan as an interface to the business from an IT perspective ensuring alignment of business and IT strategies as well as managing the program of work.During my experience at Metcash, I was able to translate the business needs into a cohesive IT strategy that can be operationalised in a structured, logical manner. I use effective communication and influencing skills to understand the business needs, manage client expectations and build strong relationships with senior stakeholders as I have been engaged in weekly meeting with Convenience CEO and GMs representing the CIO and IT interests. I am comfortable with both Agile and Waterfall methodologies using a creative, practical approach to optimising operational processes, with a strong focus on Change Management to deliver successfully outcomes.

Leadership of the teams that deliver the design, development, operational implementation and continuous improvement of Fresh and CCC solutions.Provide technical ownership for Fresh and CCC solutions and ensure delivery of multiple business systems enhancements and process transformation initiatives to optimise system usage, running costs and efficiency.

As an IT Fresh Program Manager, I facilitated and implemented the IGA Fresh Produce strategy, which was expanding rapidly through Acquisitions and Joint Venture to deliver a common, integrated and robust IT solution to support the core business processes across all 9 produce warehousesI also led the way in developing a strategic business initiative, which was to introduce a new concept in fresh food retailing – Harvest Market. This franchise model was fully based on an IT solution to provide a full end to end integration from point of sales, back office system to the distribution ERP wholesale system. The model was based on exclusive supply by Metcash food and Grocery business and therefore the entire IT infrastructure; POS system functionality must integrate with Metcash system to bring a new level of excitement to the retail marketplace.

My 18-month in PowerTel has predominantly been in the Operation Group as an Operation Support Manager. My role in Operation Support involved:• Setting up the Ops Support Group by developing a team of 3 Project Managers, which include creating Job descriptions, involvement with recruiters, interviewing & managing the budget for this team.• Managing & documenting the Virtual ISP project processes from Operations perspective, involving with the Quantum Internet, Comindico teams (re: Ordering & Provisioning processes) as well as PWT Marketing group, Engineering & IT systems to provision/maintain these services.• Project Managing of the End-to-End Provisioning Process. This project was one of the top five projects in the company priority. Its purpose was to guarantee the speed & accuracy of the service delivery process, and building in capability to cope with much increased quantities of order throughput.• Owner of Provisioning Reporting project. The purpose of this project was to raise awareness and visibility of key provisioning performance measures, resulting in improved internal & external perceptions, and improved customer confidence in PowerTel’s speed and reliability of service delivery.• Managing the Revenue Assurance project. The purpose of this project was to audit all services on the PowerTel network, ensuring that these services exist in the Operating systems and the relevant charges for each individual service are being billing correctly.• Contributing to the successful development and launch of the Extended Access, Southern Cross International services, Virtual Private Network, Local Number Portability, Virtual ISP and many more products that PowerTel enhanced & developed over the 18 month period. • Managing internal/external policies, procedures, and identify process improvement opportunities.• Providing pre-sales support to Account Managers enabling them to seek out and develop business opportunities in existing and potential accounts.

Telstra was the official Telecommunications Supplier to the Sydney 2000 Olympic Games, responsible for building and managing the Telecommunication infrastructure, named Telstra Millennium Network, that will make the game accessible to the world. My project covers nearly all Telstra Activation, Billing and Assurance core systems and processes, across a wide range of complex Domestic & International products and Broadcast services. > Providing a technical and engineering consultancy in relation to pre-ordering, activation and assurance processes on current Telstra products & services to prepare the Business Process Plan.> Managing the development and deployment of new and improved products and service & cost improvements into the Telstra Business Service Organization ensuring operational and customer requirements are satisfied