Halil Kaan Yapıcı Email & Phone Number

Ankara, Ankara, Tr

Ünye, Ordu, Türkiye

As Group HR Operations Coordinator for SEGA, I am part of the Group HR Operations function based in Balkans.-Triaging/managing of internal Group HR Operations ticketing system,-Assigning to appropriate HR Operations/Technology/Payroll Member based on the complexity of the request,-Ensuring all business processes in Workday are completed by the relevant actor and are not pending and impacting the Payroll Team and employee life cycle transactions,-Collaborating with the HR Technology Team, ensure that employees and the wider HR Studio Teams have the relevant up to date guides/ job aids, process flows to be able to perform their activities,-Regular auditing of data to ensure accuracy,-Administrative support of preparation of any relevant letters, references, probation reviews, working towards automating these within Workday,-Maintenance and organisation of standardised employee files/documents within Workday,-Ensuring that all employee data is compliant and in line with GDPR, -Assisting the HR Technology team with special projects, assignments and tasks as needed,-Assisting with testing & implementation of system enhancements and new functionality.

Ünye, Ordu, Türkiye

-Planning the products(fueloil, autogas, tires and by-products) to be sold in the company,-Determining the needs of the customers,-Understanding the customer's requests and helping,-Providing additional after-sales service,-Paying attention to customers purchasing the right product,-Supporting customers so that they can make the right decisions,-Holding information meetings with other sales representatives in order to exchange information,-Ensuring that the orders received are delivered to the customer on time,-Conducting or ensuring that surveys are conducted in order to determine the needs and satisfaction of the customers,-Following the sales up-to-date and informing the relevant managers about the detected negativities.

Kadıköy, İstanbul, Türkiye

in Amazon's Nederland operations;-Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources,-Maximizes customer operational performance by providing help desk resources and technical advice,-Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees,-Manages customer service staff, communicates job expectations, and performs appraisals and job reviews,-Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures,-Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results,-Implements production, productivity, quality, and customer-service standards,-Contributes customer service information and recommendations to strategic plans and reviews,-Audits customer service procedures and trends and determines system improvements,-Enforces company policies and procedures,-Determines customer service requirements by maintaining contact with customers and visiting operational environments.

Amsterdam, Kuzey Hollanda, Hollanda

providing sociocultural support to students and helping them adapt to their new environment

Amsterdam, Kuzey Hollanda, Hollanda

-Taking part in the preparation process of monthly financial reports,-Assisting finance and accounting departments while preparing budgets and estimates,-Preparing internal and external financial statements,-Performing bank reconciliation and general accounting duties,-Assisting in the preparation of accounting records, financial statements and other financial reports in a complete and procedural manner,-Making payroll and insurance premium calculations for company employees,-Controlling invoicing transactions and collections,-Assisting in the preparation of monthly and annual closing reports,-Obtaining information about new legislation,-Checking the accuracy of all accounting records,-Providing accounting support for mergers and acquisitions by reviewing financial information,-Assisting in the processing of balance sheets, income statements and other financial statements,-Preparing consolidated financial statements by analyzing information collected from the relevant department and general accounting system,-Ensuring the protection of transactions by keeping the financial information of the customer or institution confidential,-Updating financial information in databases to ensure that information is accurate and instantly accessible.

Amsterdam, Kuzey Hollanda, Hollanda

-Meeting with the organization owner to determine special requests and needs regarding the event to be organized,-Planning the organization in line with the customer's requests,-Creating a budget for the organization,-Obtaining budget approval from the customer and ensuring that the organization is completed within the agreed budget,-Determining and allocating the most suitable venue for the event to be held,-Creating event guides, tickets, brochures, advertisements and social media visuals for the promotion of the event with the help of advertising and marketing staff,-Recruiting the staff and volunteers who will take part in the organization,-Coordinating and supervising the staff who will work,-Purchasing or renting various goods and services such as security, lighting, sound equipment, screens, stages, food and beverages,-Managing details such as guest list, special guests and transportation,-Detecting and resolving all problems that may occur before the organization,-Performing other tasks that may be requested by the customers.

Küçükçekmece, İstanbul, Türkiye

-Analyze and report sales forecasts,-Determine the necessary policy changes regarding the current and potential customer base in line with sales data,-Follow up stocked product and sales data and eliminate problems that may arise in the balance between supply and demand in advance,-Analyze and report the competition conditions and sales shares in the sector and share them with the relevant units,-Follow up sales stages and evaluate the necessary data in order to increase the company's profit margin and grow its share in the market,-Manage the sales forecast, product supply, and demand planning stages,-Prevent problems that may arise in advance by ensuring the supply and demand balance,-Carry out various studies to increase the company's profit margin.

Küçükçekmece, İstanbul, Türkiye

-Monitoring and managing the field operation team and the operation process,-Creating statistical data at regular intervals and conducting status assessments,-Ensuring that reports on operation processes are kept, preventing disruptions through analysis,-Controlling the number of personnel and materials in the field and taking precautions against disruptions.

Ünye, Ordu, Türkiye

-Balancing the accounts from day shift,-Managing front desk activity and handling guest check-ins and check-outs,-Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference,-Handling customer requests and complaints and directing other employees or departments accordingly,-Creating invoices, bills and checks for vendors, employees and contractors,-Managing and updating all official documentation pertaining to the role,-Ensuring that all end-of-day activities have been successfully executed by employees in all departments,-Answering calls and queries related to potential booking.

Küçükçekmece, İstanbul, Türkiye

-Planning guest surveys and implementing and evaluating plans to carry out reporting studies,-Providing logistic and computer support for the announcement of all animation activities to be held inside and outside the facility where he/she works,-Providing information to introduce the facility to all guests coming to the facility,-Assisting the general manager's secretary in airport transfers,-Reading the complaint book at the front office of the facility at the end of the day and recording and following up on any complaints,-Assisting and accompanying guests as they leave the facility.

Küçükçekmece, İstanbul, Türkiye

-Welcoming visitors or customers,-Providing information about the institution's products or services,-Directing visitors to the appropriate person, office or room,-Following procedures to keep records and issue visitor cards,-Answering and directing incoming phone calls,-Executing appointment scheduling and cancellation procedures,-Receiving mail or deliveries and ensuring they reach the relevant persons,-Taking part in maintaining the security of the institution,-Ordering and stocking consumables and equipment,-Conducting guest check-in and check-out procedures,-Dealing with special requests from guests,-Preparing invoices and receiving payments,-Recording and storing visitor or customer information in a computer environment,-Copying and filing paper or electronic documents and records,-Ensuring that the work area is constantly kept clean and tidy,-Assisting in solving customer problems and complaints.

Emet, Kütahya, Türkiye

-Welcoming visitors or customers,-Providing information about the institution's products or services,-Directing visitors to the appropriate person, office or room,-Following procedures to keep records and issue visitor cards,-Answering and directing incoming phone calls,-Executing appointment scheduling and cancellation procedures,-Receiving mail or deliveries and ensuring they reach the relevant persons,-Taking part in maintaining the security of the institution,-Ordering and stocking consumables and equipment,-Conducting guest check-in and check-out procedures,-Dealing with special requests from guests,-Preparing invoices and receiving payments,-Recording and storing visitor or customer information in a computer environment,-Copying and filing paper or electronic documents and records,-Ensuring that the work area is constantly kept clean and tidy,-Assisting in solving customer problems and complaints.

Emet, Kütahya, Türkiye

-Conducting internal correspondence,-Assisting academics with bureaucratic procedures,-Preparing and delivering documents in line with student requests,-Problem solving, organization and fulfillment of some internal procedures.

Master'S Degree, Institute Of Economics

Activities and Societies: Contemporary Rumelia, Koprulu and Region Solidarity and Culture Association; Skopje Region Delegate MS, Tourism.

Bachelor'S Degree, Business Administration, 2.46

Activities and Societies: Drama Club Photography Club Help and Support Community for Orphaned Children Entrepreneurship Club Group.

Associate'S Degree, Tourism And Hotel Management, 2.48

Activities and Societies: Theater and Poetry Club: Cameraman, cinematographer and event manager