Hall Robert Email & Phone Number

Phoenix, Az

• Manage and oversee a 24/7 Data Center Operations (NOC) team and Security Operations Center (SOC) team responsible for systems and applications monitoring and incident response.• Work with teams to define and implement monitoring and production support strategies for enterprise applications. Perform system analysis and determine the best strategy for using existing tools to track core applications. • Manage a department budget for monitoring and for data protections systems (backup software).• Supervise the incident response team and work collaboratively with a variety of internal engineering teams, including: Development teams, Performance Testing teams, Cloud Services team, Database team, Enterprise Architects, Database Administrative teams, and Data Analytics teams.• Work closely with internal business partners, including Health Management Services and the Provider network team. Key Accomplishments• Successfully reduced overall backup times to make all Service Level Agreements (SLAs) while increasing the total amount of data protected at a rate of approximately 10-15% per year. • Helped increase overall system uptime through improved monitoring and quicker response times to incidents. • Managed an update of antivirus software across more than 3,000 endpoints without incurring system outages. • Created a new template to on-board and monitor new and existing applications. • Identified networking performance issues related to file transfers; drove root cause analysis and remediation.

Phoenix, Az

• Served as an Infrastructure Lead for major enterprise computing systems, including the Health Management System Health Care EDI.• Created and monitored solutions for enterprise systems, oversaw process automation, and supervised a staff of 12 engineers.• Measured the effectiveness and efficiency of existing systems; developed and implemented strategies for improving and further leveraging systems. • Ensured compatibility and interoperability of all in-house computing systems. • Coordinated and performed in-depth tests, including end user reviews for modified and new systems. • Monitored and tested system performance; prepared and delivered system performance statistics and reports to senior leadership. • Developed strategies and implemented best practices to integrate and leverage internal tools and applications.• Developed programs, time estimates, and project schedules based on prioritization and business requirements.• Participated and led small and medium-sized projects.• Worked closely with DBAs, Software Developers, and Network Engineers to troubleshoot real-time system issues, review system integration methodologies, and plan future projects.• Collaborated with vendors for multiple commercial applications. Key Accomplishments • Successfully designed, integrated, and implemented an enterprise health management system. Worked with internal teams and a software vendor to convert a monolithic web system into a distributed system that reduced risk of system downtime. The system has consistently tracked “four nines” or better per year. Additionally, the project build was completed on schedule and within budget. • Served as an Infrastructure Lead on a healthcare EDI system build. Worked cross-functionally with development, database administrators, and core business functions to create a new EDI processing system.

Phoenix, Az

• Led for a team of 4-6 Unix Engineers responsible for providing systems engineering support for the Boeing 787 Integrated Test Vehicle (ITV) lab for all electro-mechanical and hydraulic actuators. • Monitored 20-30 servers that supported mission-critical enterprise functions including: communications and protocol/system integration; EDI transaction processing and document management systems; and Medicare processing for all Medicare providers in the state of Arizona.• Served as an Infrastructure Lead for major enterprise computing systems, including the Health Management System Health Care EDI.• Created monitoring solutions for multiple enterprise systems including EDI and network WAN/LAN communications software. • Ensured compatibility and interoperability of all in-house computing systems. • Performed in-depth tests, including end user reviews, and made modifications for new systems.• Monitored and tested system performance; prepared and delivered system performance statistics and reports.• Built, supported, and maintained systems and processes, programs, and data.• Worked closely with government Medicare contractors to coordinate processing, networking, and file transfers.Key Accomplishments • Wrote an entire monitoring and real-time remediation framework for the medical HIPAA transaction processing system, BusinessWare 4. The logic anticipated failure by doing comparative checks against specific processing metrics and significantly reduced down- and mean-time to remediation. • Led a team that was responsible for creating the infrastructure and logical design of a commercial beta product used to process medical claims and HIPAA transactions. • Created a custom monitoring logic to track and remediate issues in an enterprise document management system that supported more than 500 users (FileNet). This significantly reduced downtime and improved overall performance.