Heather Allard, Msw Email & Phone Number

Exeter, NH, US

Dover, New Hampshire, United States

Provide clinical social work services to inpatients, outpatients, families, andcommunity members.Ensure quality patient care by conducting assessments, providing briefinterventions, such as counseling, education, & support, and assisting withdischarge planning.Coordinate patient care with internal treatment teams, external providers,families, and social.

Triaged a crisis hotline for residents of NH, providing immediate crisis support and effective referral assistance.Conducted comprehensive psychiatric assessments in a fast-paced emergency room setting, identifying patients' needs and developing appropriate care plans.Executed the responsibilities of an Involuntary Emergency Admission, including acting as.

Lowell, Massachusetts

Conducted intakes for new clients, thoroughly assessing medical necessity to determine appropriate services.Collaborated closely with clients and referring agencies to ensure consistent service goals and bridge gaps between client needs and desired outcomes.Completed comprehensive clinical assessments and developed tailored treatment plans and.

Woburn, MA

Conducted triage assessments to route utilization management requests and other phone calls to clinicians, ensuring efficient and timely handling of overflow situations.Identified and provided resources for Beacon members or providers, coordinating access to 24-hour levels of care with healthcare professionals.Offered administrative support to the Prior.

Served as a liaison between the organization, its members, and healthcare providers, fostering effective communication and collaboration.Demonstrated proficiency in navigating state and federal regulations while investigating and resolving member grievances, adverse incidents, and quality of care issues.Actively participated in and presented at peer review.

Woburn, MA

Acted as a key representative to the provider community in the assigned markets/regions, building and maintaining strong relationships with healthcare providers.Assisted in managing Beacon's behavioral health provider network, ensuring its effectiveness and addressing administrative issues promptly to maintain operational efficiency.Coordinated and.

Provided exceptional customer support in a fast-paced call center environment for mental health and substance abuse insurance.Handled member and provider inquiries, addressing a wide range of topics, including insurance coverage, billing questions, payment extensions, and service requests.Demonstrated exceptional conflict resolution skills, effectively.

Lawrence, Massachusetts

Counseled students in grades 9 through 12, utilizing solution-focused and person-centered approaches to address academic performance, social skills, self-esteem, and attendance issues.Advised and assisted numerous students in short-term crisis situations, including bullying, friendship issues, conflict resolution, community violence, natural disasters, and.

Nashua, New Hampshire

Collaborated with the team to ensure a personalized and exceptional customer experience, offering personal shopping assistance and efficiently processing transactions through the POS system.Educated customers and staff on brand values, product knowledge, and ingredients, enabling consumers to make informed and tailored purchasing decisions.Demonstrated.

Worked diligently to create a therapeutic camp experience for children with emotional, behavioral, and learning disabilities, fostering a safe and supportive environment for their growth and development.Lived in a cabin with children, providing continuous care and support while managing behaviors and ensuring their well-being throughout the camp.

Conducted an Outcomes Assessment Program Evaluation for the FPU Psychology Program, focusing on data from the program's alumni.Reviewed relevant literature in educational and non-educational Program Evaluation, ensuring a comprehensive understanding of best practices and methodologies.Developed measures and assessment tools to evaluate key variables.

Provided excellent customer service by greeting, directing, and effectively communicating with students, faculty/staff, and visitors of the Franklin Pierce Campus Center.Skillfully answered phones and addressed general inquiries about events, directors' availability, and Franklin Pierce University.Demonstrated a comprehensive knowledge of daily schedules.

Master Of Social Work (Msw), Social Work

Bachelor'S Degree, Psychology, Criminal Justice, Forensic Psychology

Activities and Societies: President of Psi Chi Honor Society, Executive Board Member of Pierce Activities Council, Senator for the Class.