Hal Larsen Email & Phone Number

Orange County, California Area

Anaheim, California

Hired to facilitate company transformation into enterprise class organization. Responsible for all internal and franchise IT projects, programming and support.• Planned and implemented new company website fully integrated into Sage 100 ERP accounting system utilizing in-house and outside developers. Completed project on time and within budget. Year-over-year website sales increased by over 43% in first year.• Developed a completely new, fully responsive franchise website. Site architecture designed to ultimately replace current CRM system and to generate more leads via SEO and PPC. Within 6 months, cabinet sales increased by 25% largely due to the new site.• Implemented fully redundant Microsoft Exchange e-mail service for in-house and franchise use. Redundant Fiber and EOC Internet connections acquired and setup with automated failover and high availability. Moved all externally hosted accounts in-house simplifying support and greatly reducing monthly IT expenses.• Recommended and installed new VOIP phone system. Integrated system with internal CRM. Onscreen and system automation substantially increased customer engagement by reducing the number of unanswered calls resulting in increased sales.• Project Manager over the customization, testing and installation of automated shipping software integrated into the company website and Sage 100 ERP. Automated customer tracking e-mails, shipping pick sheets, labels, and bill of ladings. This greatly reduced errors and time to ship as well as increasing customer satisfaction.• Greatly increased security within the company by implementing 2 factor authentication utilizing Yubikey USB tokens and by creating an employee security training program and procedures.

Downey, California

Created organization’s structure and policies. Tracked current and future technology trends. Evaluated systems, software and training needs. Hired and managed internal staff and consultants. Setup and tracked marketing campaigns. Responsible for vendor and client quotes and contracts. Project management. Managed IT outsourcing for all clients.• Responsible for tracking multiple client companies’ hosting and broadband costs and negotiating new contracts and installations. Successful in reducing these costs by as much as 90% by finding and switching to more competitive providers.• Managed the successful integration of acquired companies into the parent companies’ network, servers, e-mail, and phone systems as well as securely connecting multiple office locations.• Implemented new in-house help desk ticketing system, knowledge base, client database and remote access software. This resulted in much higher customer satisfaction due to considerably shorter support response times and tracking.• Selected by Marvel Entertainment to provide IT professional services to their local movie, marketing and consumer products executive offices. Successfully managed their IT needs through a very rapid growth period until their eventual purchase by Disney Corporation.

Santa Clara, Ca

• Hired as an expert in remote access, security, wired and wireless networking. Covering Southern California and southwestern states. Responsible for seminars, onsite and tradeshow demos, onsite installations and training.• Responsible for wireless marketing documentation & wireless testing for mobile networking group.