Ashley Hall, Mba Email & Phone Number

Arizona, United States

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

• Analyze sales trends by market area and their correlation to store attributes (age, size, speed of service, customer service, team member product knowledge, etc) to identify the associated revenue gain/loss
• Author & create biweekly field communications to ensure proper execution of in-store initiatives
• Coach Field leaders on for how to improve sales through data-based decisions; communication liaison for Support Center Team Members.
• Collaborate with cross-functional teams on projects that impact customer experience & store labor payroll
• Engage and solicit field leaders for store (voice of the team/VOT) and customer (voice of the customer, VOC) feedback and provide recommendations for improvement
• Fulfill ad-hoc data requests and provide insights/recommendations for VP & SVP of Store Operations

• Analyze historical data to identify actionable insights around promotional and/or discount options
• Communicate changes to company initiatives to internal stakeholders and in-store associates
• Determine and recommend adjustments to department strategy
• Direct monthly meetings with SVPs of Merchandising and Pricing to discuss company’s position in the competitive landscape and recommend retail changes accordingly
• Identify areas of potential legal, operational, and financial risk, and work with internal stakeholders to mitigate these risks
• Liase with District & Store Managers, Marketing, Signage, and Visual departments to ensure clean and efficient store execution of chain-wide (~1250 stores) program rollouts

Dallas-Fort Worth Metroplex

• Assisted Senior Manager, Product Director, Director of Vendor Management, and VP of Merchandising in the development and execution of business unit/team goals for ~8,800 stores across the U.S. and Canada
• Analyzed: 1) vendor spend by type, category, and SKU to optimize results based on business unit strategic needs, and 2) external data to benchmark commodities, market, and brand share opportunities
• Assessed sales and purchase history to minimize cost while maximizing sales to align with company goals
• Created improvement/contingency plans as necessary based on analysis and identification of issues and causal factors
• Conducted internal and external strategic vendor meetings and operational reviews
• Developed data-supported, vendor-specific, negotiation materials/strategies, gain alignment and provide category managers and director input to maximize negotiations and minimize cost

Dallas-Fort Worth Metroplex

• Analyzed claims data by cause of loss (COL)/peril type to identify trends and extract business solutions; communicated results and strategy for improvement to senior leadership
• Awarded in 2015 for the development of daily reporting for claims leaders and analyzing the impact of shifting handlers between operating segments
• Conducted root-cause/ad-hoc analyses to identify and reduce or eliminate workflow bottlenecks and decreases in service level objectives & agreements (SLO/SLA)
• Defined and measured KPIs for claim handler performance
• Determine and influence enterprise strategy
• Developed requirements, mapped, and implemented company-wide dashboards and workflow processes to monitor and forecast future staffing (FTE)/workforce planning needs; initiated user acceptance testing (UAT)

Dallas/Fort Worth Area

• Advised first-line auto claims leadership as to areas of slack and/or surplus staffing
• Analyzed/reported trends in Service Levels, Average Speed to Answer (ASA), Average Hold Time (AHT)
• Awarded in 2010, 2011, 2012 and 2014 for leading and creating employee training programs, volunteering, identifying gaps in quality control, and demonstrating customer focus and flexibility
• Created and maintained Excel dashboards for absence and phone scheduling for Texas Auto Claims
• Forecasted staff needed to answer inbound call volume within service level objective
• Managed phone scheduling, absence, and task monitoring of 150 associates for senior leadership

Irving, TX

• Ordered, received, and reconciled a prize inventory twice/week
• Reviewed historic prize usage data trends, daily and weekly, for accurate (re)ordering/reporting
• Supervised three employees; trained new gifting supervisors at other Silverleaf Resorts locations

Master Of Business Administration - Mba, Concentrations: Real Estate & Operations

Bachelor Of Science - Bs, Mathematics

Activities and Societies: President-National Society of Black Engineers

Bachelor Of Science - Bs, Management Science