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Barbara Hall Email & Phone Number
Head of E2E Design, Major Programmes
at
Virgin Media O2
1 work email found
@virginmediao2.co.uk
2 phones found area 800
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of E2E Design, Major Programmes
Location
Coventry, England, United Kingdom
Company size
Who is Barbara Hall? Overview
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Quick answer
Barbara Hall is listed as Head of E2E Design, Major Programmes at Virgin Media O2, a with 8067 employees, based in Coventry, England, United Kingdom. AeroLeads shows a work email signal at virginmediao2.co.uk, phone signal with area code 800, and a matched LinkedIn profile for Barbara Hall.
Barbara Hall previously worked as Head of E2E Technical Design, Accelerate at Virgin Media O2 and Technical Design Lead, Transformation at Virgin Media O2. Barbara Hall studied at Stoke Park School.
Company email context
Email format at Virgin Media O2
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bhall@virginmediao2.co.uk
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AeroLeads found 1 current-domain work email signal for Barbara Hall. Compare company email patterns before reaching out.
Profile bio
About Barbara Hall
Customer & Technology Leader specialising in Omni Channel solutions, Cost Reduction, Business Architecture, Operational efficiency & Customer Experience. Currently leading a team of 30+ Solution Designers & Solution Architects delivering end to end technical designs to the support the successful delivery of a large scale Business Transformation at Telefónica O2With broad technology and operational experience across multiple business areas, I am a strong Transformational Consultant with 25+ years of experience in Telecommunications specialising in customer contact operations within the multi-channel digital spaceDemonstrable experience in customer journey planning, leading improvements through automated services and maximising the use of technology for customer satisfaction, Business Architecture, operational budgets and call-volume goals. Key operational lead through major technology incidents & go-to problem solver.Having spent many years in Technology roles, I have strong skills in end to end CRM design, support and management across multiple disciplines, Billing, Payments, Credit Management, complaint management & Faults. I am an excellent communicator, Stakeholder & Vendor relationship manager and make high-impact at senior levels as an accomplished collaborative leaderKey Skills•Programme Management
Listed skills include Telecommunications, Broadband, Stakeholder Management, Service Delivery, and 21 others.
Current workplace
Barbara Hall's current company
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Virgin Media O2
10 roles
Barbara Hall work experience
A career timeline built from the work history available for this profile.
Head Of E2E Technical Design, Accelerate
Current
Dec 2021 - Present
Technical Design Lead, Transformation
Jun 2021 - Dec 2021
Technical Design Lead, Transformation
Technical Design Lead, Accelerate O2 BSS Transformation ProgrammeAccountable for the end to end technical design of O2's new BSS as part of a large scale transformation programme which will see a full migration of consumer customers across 4 large releases in 2021.
Dec 2019 - May 2021
Consultant
Aug 2019 - Dec 2019
Head Of Customer Channel Technology
• Business lead for a highly successful £25million Contact Centre Technology transformation programme, partnering with Technology Programme Management team to virtualise contact centre platforms, upgrade systems & improve core dialler & workforce management tools; achieved seamless execution to 13 onshore/offshore sites & 15,000 frontline customer contact agents • Data led understanding of the key strategic needs to deliver continued automation & self-service customer tools as part of a… Show more • Business lead for a highly successful £25million Contact Centre Technology transformation programme, partnering with Technology Programme Management team to virtualise contact centre platforms, upgrade systems & improve core dialler & workforce management tools; achieved seamless execution to 13 onshore/offshore sites & 15,000 frontline customer contact agents • Data led understanding of the key strategic needs to deliver continued automation & self-service customer tools as part of a 5-year strategy. L• Product owner of the customer channel technology & agent desktop tool portfolio (MS Dynamics) including the strategy, design & build of a transformational Messaging & Web Chat solution, Interactive SMS Solutions • Managed strategy, delivery & support of Mobile & Cable IVR experience & call routing solutions, including identification, verification & self-service applications Show less
Mar 2018 - Apr 2019
Head Of Technology Transformation, Customer Contact
Virgin Media
Leading the execution of multiple technology-led transformation programmes with minimal operational impact, Championing the value of high-quality business requirements to ensure that solution met business, user & customer needs. Creating winning relationships across Virgin Media services, forming collaborative forums to bring top-quality talent together in the preparation & delivery of adoption of technology & cultural change. • Business lead for a Mobile transformation programme… Show more Leading the execution of multiple technology-led transformation programmes with minimal operational impact, Championing the value of high-quality business requirements to ensure that solution met business, user & customer needs. Creating winning relationships across Virgin Media services, forming collaborative forums to bring top-quality talent together in the preparation & delivery of adoption of technology & cultural change. • Business lead for a Mobile transformation programme migration program• Led the sourcing, design & large scale upgrade implementation of a customer knowledge platform (eGain) focussing on pointing customers to relevant, valuable digital content in the form of videos & aricles in the digital space & customer forums (Lithium) measuring increased volumes of call deflection and improved customer satisfaction Show less
Jan 2017 - Apr 2019
Head Of Delivery, Channel Development
• For a period of 9 months led the award winning Social Media Operational group working to enhance customer experience & agent capability & tools • Led the data analysis, design, build & implementation of an enhanced customer centric IVR solution improving customer experience, improved automated deflection & reduction of internal call transfers
Mar 2013 - Jan 2017
Head Of Self Care, Web And Ebilling
• Led the transformation of multiple customer solutions into a centralised & singular Digital eBilling solution working alongside 3rd parties; managed customer, capability & capacity through programme development & migration stages, mitigating impact to customer operations to achieve a successful transition. • Rolled the web eBilling payments solution to multiple channels & customer touchpoints, enhancing CX by providing choice of channel whilst reducing operating costs.• Collaborated… Show more • Led the transformation of multiple customer solutions into a centralised & singular Digital eBilling solution working alongside 3rd parties; managed customer, capability & capacity through programme development & migration stages, mitigating impact to customer operations to achieve a successful transition. • Rolled the web eBilling payments solution to multiple channels & customer touchpoints, enhancing CX by providing choice of channel whilst reducing operating costs.• Collaborated with internal technical support teams to understand document & drive improvement in fault & diagnostic processes for the digital channel; worked to implement new tools to improve technical support services Show less
Jun 2009 - Mar 2013
It Management
Feb 1995 - Jun 2009
1 education record
Barbara Hall education
-
Stoke Park School
FAQ
Frequently asked questions about Barbara Hall
Quick answers generated from the profile data available on this page.
What company does Barbara Hall work for?
Barbara Hall works for Virgin Media O2.
What is Barbara Hall's role at Virgin Media O2?
Barbara Hall is listed as Head of E2E Design, Major Programmes at Virgin Media O2.
What is Barbara Hall's email address?
AeroLeads has found 1 work email signal at @virginmediao2.co.uk for Barbara Hall at Virgin Media O2.
What is Barbara Hall's phone number?
AeroLeads has found 2 phone signal(s) with area code 800 for Barbara Hall at Virgin Media O2.
Where is Barbara Hall based?
Barbara Hall is based in Coventry, England, United Kingdom while working with Virgin Media O2.
What companies has Barbara Hall worked for?
Barbara Hall has worked for Virgin Media O2, O2 (Telefónica Uk), Sstring, and Virgin Media.
How can I contact Barbara Hall?
You can use AeroLeads to view verified contact signals for Barbara Hall at Virgin Media O2, including work email, phone, and LinkedIn data when available.
What schools did Barbara Hall attend?
Barbara Hall studied at Stoke Park School.
What skills is Barbara Hall known for?
Barbara Hall is listed with skills including Telecommunications, Broadband, Stakeholder Management, Service Delivery, Project Delivery, Outsourcing, Change Management, and Provisioning.
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