Dawn Hall Email & Phone Number

New York, United States

Buffalo, New York, United States

Provide support to Commercial Lines underwriters. • Routing of incoming requests• New Business quote setups• Processing of cancellation requests• Processing of policy endorsement requests• Pulling and reviewing of driver Motor Vehicle Reports

Processed endorsements, endorsement quotes and declination letters for large insurance company.

Williamsville, Ny

Provided underwriting support across multiple departments by processing annual Commercial Package and Commercial Auto policy renewals and policy changes as requested. • Processed Broker of Record changes and transfers ensuring compliance with all applicable laws.• Reviewed and routed monthly renewal setups to appropriate departments for policy renewal.• Distributed loss history reports and declination letters to authorized agents daily.• Reviewed Motor Vehicle Reports for driver acceptance or declination within scope of authority. Provided additional details and reports to management for consideration of high-risk drivers. Endorsed policy per company guidelines.• Submitted Federal and State filing requests for commercial transport in compliance with legal requirements.• Trained new employees, temporary employees and interns on renewal policy procedures. • Developed simplified training materials to improve onboarding process of new hires and ability to cross train team members.• Reviewed incoming work and routed to appropriate departments and team members.

Williamsville, Ny

Ensured municipalities uploaded software updates and enhancements in a timely manner.• Downloaded new installations and distributed software updates to clients.• Assisted clients in loading software updates and Support Team in troubleshooting client issues.• Maintained up-to-date reference information to ensure quality of information.

Amherst, Ny

Supported SVP and sales team by maintaining executive calendars, processing monthly expense reports, providing sales literature and customer information, and coordinating travel arrangements for domestic and international sales calls and trade shows.• Tracked weekly sales / sales pursuits and monthly revenues for presentation at board meetings and weekly sales meetings to identify sales trends and performance.• Prepared price quotations and invoices ensuring accuracy and timeliness in delivery.• Developed product orders in compliance with international customs requirements.• Verified submission of and tracked annual renewal of legal documents including non-disclosure agreements. • Submitted request for international shipping export licenses to US Government.• Maintained customer and prospect contact database utilizing ACT software.