Hallie Torrence Email & Phone Number

• Works directly with Distributor Operations leadership to define, develop, and implement improvement opportunities• Supports Distributor Operations analysts and leadership by implementing software/system changes, metric reporting, and trend identification • Facilitates and drives projects related to the Distributor Operations team• Executes project plans based on defined deliverables and timelines• Works cross-functionality to manage sales tracing and chargeback process for a portfolio of distributor partners• Completes monthly audits of distributor partners to maintain data integrity, ensure sales trace accuracy and compliance with distribution agreement terms• Provides support to sales field through weekly and ad hoc reporting of their indirect sales• Create and maintain meaningful data visualizations to identify trends and improvement opportunities to drive down rebate variance

• Responsible for carrying out the day-to-day customer master data maintenance by ensuring internal system is complaint with data governance rules• Reviewed, validated, and created global customer master data records• Managed multiple GPO portals to operationalize accurate customer pricing affiliations • Supported multiple teams with contract analysis to resolve pricing discrepancies and disputes• Reviewed pricing requests to ensure compliance with pricing policies and existing contracts• Managed sales tracing and chargeback functions for all distributor partners• Managed transfer price lists for domestic and international Cantel entities • Coordinated and participated in special projects, including the Cantel and STERIS integration• Developed reports to improve user metrics and automation rates

Plymouth, Minnesota

• Monitored EDI transactions to ensure a seamless flow of orders (75% of total purchase orders) by using daily reports • Maintained EDI item catalog, registration onboarding, validation and item mapping rules• Worked with new and existing trading partners to discuss and maintain their data interchange needs• Worked closely with GHX to ensure company values are maintained while optimizing technology and resources• Operationalized EDI business requirements• Supported and trained new EDI team members• Supported a large portfolio of international Cantel entities by processing purchase orders, material returns, and general inquiries

Plymouth, Minnesota, United States

• Provided support to customers through order management process, including processing purchase orders, credit/debit memos and issuing material returns through phone and email• Resolved product and shipping disputes• Provided support for general inquiries from customers and sales field

Wayzata, Mn

• Assisted customers with online memberships, purchase orders, and general inquiries, while keeping company values and overall vision• Provided support to customers through phone, email, live chat, and social media• Managed online social media accounts, including Facebook, YouTube, and Twitter, for multiple brand programs