Hallie Losco Email & Phone Number

Winston-Salem, Nc, Us

• Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.• Educate customers on best practices in the implementation of WorkForce Software/WFM software.• Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software.• Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status.• Investigate issues reported during customer testing phases, including tracking and reporting defects.• Understands the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation).• Handle complex issues including administrative and configuration challenges.• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements.• Help mentor other team members.

• Coordinated implementation assignments to Specialists based on team bandwidth and account timeline • Verified accurate company information has been uploaded by the Sales Team to ensure a smooth implementation for the Client and Specialist • Conferred with Sales Reps to solve any discrepancies in client paperwork• Tracked & monitored implementation account life cycles utilizing SalesForce• Supported Specialists during implementations by helping to enter wages, employee information, balance accounts, etc.

• Confirmed the accurate implementation of client’s employee detail and company tax setup as well as ensured scheduled earnings/deductions functioned correctly within payroll• Balanced client’s YTD earnings and taxes in addition to reconciling any differences that may occur during parallel testing• Utilized excel for large data migrations and maintained mapping files for the Implementation team. • Properly handled client confidential information• Familiar with various HCM systems including ADP, PayChex, TPC Service Bureau, NetPay, APEX, Workday, iSolved, etc.

• Maintained organization of files as well as ensured correct, accurate, and timely formatting of purchase orders and invoices• Provided day to day customer service and logistics support• Analyzed insurance documents to verify compliance with industry standards• Assisted in the training of new hires in data entry protocol and procedure

Master Of Science - Ms, Business Administration And Management, General

Bachelor Of Science - Bs