Hallie Luk Email & Phone Number

Seattle, Washington, United States

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area

• Supporting 18 client groups of 500+ employees with performance management, probation reviews, investigations, and HR projects with 3 HR Business Partners and the Head of HR for the Vancouver and L.A studio• Educating client groups on Employment Standards, Human Rights Code, HR procedures and policy interpretation• Leading exit interviews to gather and analyze data on retention, turnover metrics, and engagement

Vancouver, Canada Area

• Facilitating new hire orientation and departures that range from 2-15 individuals each week• Frequent partnership with the Facilities, Payroll and I.T department to coordinate new employee setup• Update and maintain employee information on HRIS with accuracy• Prepare employee letters (employment verification, salary increases, contracts)• Championed Workday HRIS implementation through active testing, providing feedback for processes, and creating training materials for North… Show more • Facilitating new hire orientation and departures that range from 2-15 individuals each week• Frequent partnership with the Facilities, Payroll and I.T department to coordinate new employee setup• Update and maintain employee information on HRIS with accuracy• Prepare employee letters (employment verification, salary increases, contracts)• Championed Workday HRIS implementation through active testing, providing feedback for processes, and creating training materials for North America's HR team, managers, and employees Show less

Vancouver, Canada Area

Visier provides Business Intelligence solutions enabling HR to better retain, recruit & motivate the workforce using Big Data. • Researched and recommended employer branding initiatives with regards to the labour market and industry specific trends• Collaborated with key stakeholders and conducted internal interviews

Vancouver, Canada Area

As a Workforce Analyst, my department oversaw 300+ employees at the Community Member Service Centre. Our objective was to monitor the service levels of the call centre to ensure wait times, call volumes, and staffing levels met target. • Using descriptive analytics to forecast call volumes and adjust staffing resources to reach targeted service levels• Creating agent performance reports for managers and to measure impact on the business• Interpreting and applying the collective… Show more As a Workforce Analyst, my department oversaw 300+ employees at the Community Member Service Centre. Our objective was to monitor the service levels of the call centre to ensure wait times, call volumes, and staffing levels met target. • Using descriptive analytics to forecast call volumes and adjust staffing resources to reach targeted service levels• Creating agent performance reports for managers and to measure impact on the business• Interpreting and applying the collective agreement for scheduling• Meeting with union representatives and employees for inquiries and concerns• Increased the call center's KPIs for customer success by 30-50% daily through strategic staffing management and problem solving Show less

Vancouver, Canada Area

The Medical Reception College Ltd is a private college that offers students a Medical Office Assistant certificate program. • Analyzing applications of prospective students based on standard admission policies• Establishing good rapport and effective communication with students• Partnering with local clinics and scheduling practicums• Full-cycle recruitment for both Vancouver and Edmonton colleges: developed recruitment strategies, job descriptions, job… Show more The Medical Reception College Ltd is a private college that offers students a Medical Office Assistant certificate program. • Analyzing applications of prospective students based on standard admission policies• Establishing good rapport and effective communication with students• Partnering with local clinics and scheduling practicums• Full-cycle recruitment for both Vancouver and Edmonton colleges: developed recruitment strategies, job descriptions, job postings, reference checks and extending offers Show less

Diploma, Human Resources Management And Services

Completed courses: • Competency Design and Analysis • Conflict Management • Finance • HR Planning • HR Management Systems • Labour.

Bachelor Of Arts - Ba, Psychology