Richard Hall Email and Phone Number
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Senior level experience designing, implementing, and operating global Cloud and Data Center services and establishing cloud engineering standards, governance, and controls. I have strong leadership capabilities to shape strategic vision, drive execution and lead change to simultaneously improve productivity, profitability, and customer satisfaction. My experience with ITIL, Lean and Agile principles allow me to deliver technology and service capabilities that align to a company's Business & IT goals. I understand Industry Best Practice in all functional areas of IT Management and have led many successful transformation efforts around the delivery of mission critical IT products, services, and infrastructure.Senior level experience: - Organization Leadership -- Outstanding motivational and change management capabilities, building tier 1,2,3 support organizations across multiple technology platforms, then leading these teams to deliver the highest possible levels of service reliability and customer satisfaction. - Strategic Planning -- Leading technological improvements across large-scale platforms and Cloud services that improve operational efficiencies and effectiveness by aligning IT to business goals. - Tactical Planning -- Base-lining performance and developing and implementing key metrics that move the needle. - Technology Solutions -- Identifying and driving efficiency opportunities for migrating legacy infrastructure to cloud based and hybrid solutions. - Program Management -- Successfully leading complex technical projects throughout entire project lifecycle, resulting in higher productivity and lower costs. - Vendor Management -- Proven history of developing & optimizing Vendor & Supplier relationships. - Track record of delivery in a modern software development lifecycle using scalable Agile, including experience with CI/CD frameworks and continuous deployment.Add'l Specialties: • ITIL (Red Badge)• Agile (Scrum)• DevOps• Budgeting & Cost Management• Process Design & Improvement• Project Planning & Execution• Change, Risk, Problem, & Incident Management• SaaS, IaaS, PaaS• BC/DR Planning
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Director Of Cloud Finops @ Travelers InsuranceTravelers Jan 2023 - PresentNew York, Ny, UsAs Product Owner for FinOps I am responsible for developing and implementing the FinOps strategy and roadmap at Travelers. I lead our multi-cloud financial management, cost optimization, cost reporting automation, cost savings efforts, and cost guardrail development through the adoption & maturation of FinOps practices.
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Sr. Cloud Platform Engineering & Compliance LeaderAlbertsons Companies Apr 2019 - Jan 2023Boise, Idaho, UsMy Product & Platform Engineering Teams are responsible for Albertsons on-premise & commercial cloud compute, storage, data protection, and DR services. My Cloud Engineering & Compliance Teams manage our cost optimization and compliance of our cloud resources, and I am responsible for ensuring our cloud standards, policies, metrics, and guardrails are socialized, measured, governed, and automated to ensure proper cloud hygiene. All my Engineering Teams are helping Albertsons' digital business initiatives & transformation to the cloud. -
Sr. Data Center Solutions & Network LeaderPacific Gas And Electric Company Jul 2013 - Apr 2019Oakland, California, UsResponsible for the design, implementation and support of PG&E's data centers, public and hybrid cloud service, and the communication infrastructure (radio, voice, and contact center) that interconnect hundreds of remote office and substation sites across thousands of fiber miles within northern California. • My Data Center teams managed the hybrid cloud, DevOps, compute, storage, database, middleware and workforce & client platforms across a variety of vendors.• My network teams supported the CUCM/UCCE , IP, FW and wireless infrastructure which are Cisco-based; radio and microwave technologies are GE and TAIT; and sonet & DWDM infrastructure is ALU & Sycamore. • My Tools Team supported a variety of network and data center tools for incident, problem and change mgt; configuration and advanced traffic engineering, collecting information from a variety of sources e.g. log, API, Wire, agent, synthetic transactions. Tool vendors include Extrahop, LiveAction, Nagios, Statseeker, BSM, SCOM/SCCM, Telenium. • I have an extensive knowledge and hands-on experience both developing and implementing service quality measures, ITIL & ISO standards, and performance metrics. • Technical Management -- Familiar with the entire stack: web servers, the application layer, caching, databases, network, data center infrastructure -
Data Center & Field Operations DirectorLevel 3 Communications Mar 2012 - Jun 2013Broomfield, Colorado, Us- Oversaw a team of engineers that supported the inside plant (ISP) and outside plant (OSP) responsibilities of Level 3's fiber, telecommunication, network service layers, multi-media platforms, and data center infrastructure in SoCal. This included approx 500K sqft of data center facilities, Metro & Long Haul fiber networks, IP, Ethernet,Voice, Video, CDN platforms, and Managed Field Service operations.- I established service delivery standards, service management metrics and service level agreements (SLAs) for the region, and made sure infrastructure improvements were aligned with company goals. - HSE Lead for Division -
Head Of Technical Services - Global Ict Infrastructure & OperationsBt Corporation Sep 2007 - Mar 2012London, Gb- Engineering Operations and life-cycle management of the global MPLS, Internet, VOIP, Transmission, ICT and data center infrastructure; overseeing direction of 100+ 3rd-level engineering personnel in 9 countries. Customer base 400,000+ on networks in over 160 countries; 535Gbps on Internet network;+ 200K+ ports on MPLS networks.- Managed & developed operating & capital budgets in excess of $235M. -
Director Global Operations | IctInfonet Feb 2001 - Sep 2007Us- Management of the network engineering/operations of Infonet's global MPLS, Internet, VOIP, Video, ATM/FR, Transmission, and corresponding application and virtualized server infrastructure; overseeing direction of 35 (3rd-level) engineering personnel in 4 countries. - Operations Management of a 7/24 NOC & Customer Support center in a mission critical strategic management center. -
Sr. Engineering Operations Manager | IctInfonet Jan 1996 - Feb 2001Us- Responsible for the operations of a global VOIP and remote access network, spanning 72 countries. - Management of the 3rd-level engineering support staff that provided for the overall maintenance and management of network operations.- Supported corporate governance processes such as SOX, ISO, ITIL and Six Sigma/Lean methodologies- Instituted accreditation training and skill matrix tracking for division.
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Regional It/Communication Support ManagerDow Jones & Co. Jan 1990 - Apr 1995- Managed 51 technical engineers and support personnel in the regional data center operations for the WSJ and Telerate System, and the field service delivery department for Dow Jones & Co. Oversaw a $42.2 million budget, covering 15 cost center and 3 computer centers.- Provided technical and field support for large sales RFI, RFP opportunities
Richard Hall Skills
Richard Hall Education Details
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Business ManagementEconomics -
Electronic EngineeringElectronics
Frequently Asked Questions about Richard Hall
What company does Richard Hall work for?
Richard Hall works for Travelers
What is Richard Hall's role at the current company?
Richard Hall's current role is Director of Cloud FinOps @ Travelers Insurance: FinOps Certified Practitioner.
What is Richard Hall's email address?
Richard Hall's email address is ha****@****ail.com
What is Richard Hall's direct phone number?
Richard Hall's direct phone number is +141597*****
What schools did Richard Hall attend?
Richard Hall attended Business Management, Electronic Engineering.
What skills is Richard Hall known for?
Richard Hall has skills like Network Operations, Infrastructure Projects, Operations Management, Incident Management, Customer Service, Field Service, Budgeting, Itil, Customer Satisfaction, Metrics, Engineering, Team Leadership.
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