Sandra Hall Email & Phone Number

Palm Springs, CA, US

Cupertino, California, US

Ann Arbor, Michigan, US

• Established a Best-in-Class department in a high-growth start-up, driving the rapid development of key processes and procedures.
• Formulated KPIs, agent metrics, and performance goals, achieving a 200% improvement in operational efficiency and customer satisfaction.
• Achieved monthly metrics with a consistent 97% CSAT score, maintaining a 3-minute email response time and a 3-second response time on phone and chat.
• Designed and implemented an exemplary customer journey map, optimizing the end-to-end experience and enhancing overall satisfaction.
• Oversaw integration of hardware, software, and tools, optimizing companywide systems with Salesforce CRM, cloud-based phone systems, and email ticketing systems.
• Directed comprehensive planning and management of the team’s customer engagements, driving achievement of account strategies, escalations, objectives, and initiatives.

Austin, Texas, US

• Built and led a team of 18 direct reports, managing sales support for 20K+ nursing homes nationwide for Covid testing.
• Played an active role in shaping the vision and strategic plan for the entire Customer Service organization and the company.
• Managed an average of 20K phone calls and sent 20K emails per month.
• Effectively navigated and resolved all client escalations amidst the heightened stress of the pandemic, showcasing adept crisis management skills.
• Cultivated strong relationships with nursing home clients pivotal to driving the company’s revenue.
• Designed and orchestrated the development of comprehensive onboarding tools and training both internally and externally.

San Francisco, California, US

• Developed and executed a comprehensive product portfolio and sales plan, driving $125M in revenue within 12 months for a start-up company.
• Orchestrated the complete hiring process to establish the foundational team, successfully recruiting key roles such as VP of Customer Support, Marketing Agents, and Engineers, contributing to the formation of a.
• Successfully brokered strategic agreements for product placement in major retailers including Best Buy, Walmart, and Target, driving a 200% growth in market share and brand visibility.
• Managed product and customer P&L to surpass financial objectives.
• Leveraged in-depth analysis of daily sales trends at the SKU level to optimize inventory, shipments, and returns, resulting in sales efficiency and a 40% reduction in costs.

Palo Alto, CA, US

• Strategically restructured the Walmart partnership, culminating in a successful acquisition positioning and a joint deal that yielded profitability for both organizations.
• Successfully re-negotiated existing contracts, fostering mutually beneficial terms
• Conducted a comprehensive analysis of the product portfolio and book of business, strategically restructuring the product portfolio to achieve a positive return on investment (ROI) and enhance overall product.
• Orchestrated marketing promotions and campaigns, resulting in successful inventory movement and enhanced sales outcomes.

Nashville, TN, US

• Strategized and executed annual business plans for 25-35 accounts, resulting in the establishment of new partnerships and expanded client base within the Retail and Distribution sectors.
• Drove a remarkable 115%-145% year-over-year growth, effectively managing $205M in revenue.
• Managed a cohesive team of 6 sales associates on a global scale, driving successful sales operations and business initiatives.
• Invested 85% of the time in extensive travel, encompassing monthly and quarterly business reviews, training sessions, and product kick-off events to drive business growth.
• Managed high-stakes C-level negotiations for pivotal contracts with major industry players like Apple, Best Buy, Fry’s, CDW, Ingram Micro, and many others.

Santa Cruz, CA, US

• Retail, OEM and Strategic Accounts Manager 2005 – 2012 Sr. OEM Inside Sales Account Manager 2002 – 2005 Inside Sales Account Manager 2000 – 2002Federal, State & Local Government Account Manager 1999 – 2000 Product.
• Drove market share leadership by establishing a dominant presence in top consumer electronics retailers such as Apple, Fry’s Electronics, Dell, Microsoft, and Value Added Resellers.
• Directed end-to-end management of sales operations, new business development, pipeline, marketing, and deal closures.
• Formulated comprehensive channel strategy for assigned accounts, resulting in up to 5-year product roadmaps.
• Designed customized marketing materials for each client, encompassing POS displays, instruction guides, and vendor training materials.
• Delivered impactful presentations to C-level customers, effectively influencing decision-making

Business Administration And Management, General

Accounting & Business