- Managing academic bulk contracts, including renewals and new business development. Growing the portfolio by 900% YoY, generating $600k in new revenue in 2021 and $661k in 2022, and $820k in 2023, with a projected $1.5M in contract revenue for 2024 (based on current contracts signed). Maintaining a 90% renewal rate for existing contracts.- Sourcing and pursuing RFP opportunities, drafting proposals, and negotiating contracts. Facilitating program onboarding and launch with clients across the country.- Overseeing recruitment, training, and management of a team of program and operations managers.- Providing coaching and support to ensure effective program implementation and fulfillment.- Evaluating and adopting new software programs to streamline processes and increase efficiency. Acting as a superuser for these platforms.

-Created and implemented social media campaigns as part of digital marketing efforts.-Worked closely with graphic designers, content creators, and marketing specialists to ensure the timely delivery of high-quality materials.-Demonstrated ability to manage tight deadlines and adapt to changing client requirements

-Customized tours according to the unique requirements of each client.-Arranged the necessary materials and supplies for each booked tour, ensuring flexibility to accommodate any last-minute changes.-Acted as a customer service specialist and client primary contact.

-Supervised a team of scuba instructors and boat captains.-Planned, organized, and facilitated various excursions and activities for clients. Handled administrative duties including managing liability waivers, tour booking forms, and student certifications.-Utilized social media and local outreach strategies to advertise tours and services.

-Planned, created, published, and monitored content for social media platforms-Aimed to increase the visibility and credibility of the brand-Drafted and executed monthly projects-Projects included newsletters, event highlights, and promotions for upcoming events.

I created engaging content for publish in all social media platforms to promote the brand. I worked alongside photographers and videographers to prepare media posts. I wrote daily content, weekly blogs, and monthly newsletters. I monitored activity to social media platforms to promote engagement.