Stevie Hall Email & Phone Number

Staten Island, New York

Accountable for day-to-day operations of busy Urgent Care practice on Staten Island. In Coordination with Senior Manager, responsible for overall employee leadership of center personnel. Duties include staffing and scheduling, training, counseling and coaching as well as modeling the highest level of customer service. Established comprehensive local standards which ensured and drove patient satisfaction. Accountable for ensuring strict budgetary compliance through lean staffing and conservative spending.

Directed staff in maintaining a quality, patient centric environment specifically designed to deliver efficient and comprehensive care. Provided daily direction to staff and ensured personnel are capable of carrying out requisite components of their duties. Provided coaching needed to ensure duties were effectively completed. Promoted a professional environment by demonstrating a positive patient service approach in all situations. Promptly and expertly completed administrative functions as assigned to include payroll, management of employee records, licensure and budgetary reporting. Actively monitored HIPAA and OSHA compliance.

Conducted patient interviews to determine reason for visit, and performed requisite testing to assist provider in diagnosis. Obtained detailed medical history and vitals and documented results in EHR. Provided and performed a wide variety of medical procedures in accordance with diagnosis, such as dispensing medication, applying bandages and dressings. Acted as mentor to new employees, by partnering with them through orientation process. Trained and evaluate employees annually on medical skills according to corporate standards and government regulations. Scheduled in-service and refresher training as needed to strengthen practice and performance.

Provided an excellent standard of service to each guest by anticipating guest needs. Assisted night manager with oversight of front desk, including supervision and new hire training. Settled and prepared daily reports by comparing financial data, completed end of day procedures by posting charges, backing-up daily activities and rolling-system to begin the next day. Prepared, audited and presented guest folios prior to check-out. Interfaced with security department to ensure safety of facility and guests overnight .

Held widest latitude for development, management and vision of a full service hotel. Accountable for all guest service departments to include bell-staff, front desk and concierge. Established hiring guidelines and training standards consistent with the highest level of guest service required. Ensured an excellent standard of service by further developing procedures and protocols. Frequently toured property to supervise cleanliness of grounds. Provided on-site tours of property and amenities to potential customers and businesses. Expertly mitigated guest complaints to satisfactory resolution, always putting the guest first according to corporate guidelines.