William Hall Email & Phone Number

Virginia Beach, VA, US

Virginia Beach, Virginia, United States

• Lead a team of developers and contractors, across multiple time zones, fostering collaboration and ensuring timely project delivery. Created and implemented processes and procedures for proper software development.
• Provided quality leadership to a team of in-house and outsourced developers to design, build, and maintain a dynamic membership and lessons platform, utilizing Vue, JavaScript, TailwindsCSS, Flutter, Dart, Python.
• Delivered comprehensive full stack solutions for the membership platform, which provided player matching, video delivery, tournament organization, and court finder services for 25k+ tennis players.
• Implemented Jira ticketing system for project management requirements tracking through the software development lifecycle.
• Created and implemented a software development process, including use of Pull Requests, QA testing cycles, Release cycles, and proper branching strategies.
• Effectively managed vendor relationships for outsourced development personnel, ensuring seamless communication, quality deliverables, and alignment with project goals.

Norfolk, Virginia, United States

• Provided clear direction and management to a team of four (4) web developers and one QA for the maintenance and enhancement of various network listing websites, including ForRent.com, ForRentUniversity.com, and.
• Responsible for the timely delivery of feature and maintenance requests for high-traffic public-facing websites, enhancing user experience and functionality, utilizing Angular, Typescript and TailwindsCSS.
• Led a team of developers in the creation and maintenance of a mission critical in house customer relationship management application, written in React and Typescript with a SQL Server database.
• Lead the team in all Agile ceremonies for project delivery, including planning, grooming, and retros.
• Conducted code reviews of all code submitted by team members to ensure code quality, structure,and unit testing.
• Provided mentorship and leadership to team members, setting performance goals and providing a clearand attainable career path.

Virginia Beach, VA

• Facilitate the creation of an Inbound Call Center, overseeing all aspects of call resolution. Create process flow for triage and escalation, monitor results through real-time reporting, establish a budget, and oversee.
• Directed all aspects of franchise support for 1300+ franchisees, overseeing technical support, tax support and education, online support, and production support.
• Provided vision and direction for more than 20 full-time and more than 100 seasonal representatives.
• Developed an organizational structure to more closely align operational support requirements with support personnel to increase customer satisfaction by 11%.
• Implemented chat procedures to more efficiently process issues to full resolution, reducing issue resolution times by 50%.
• Established dashboards for real-time data analytics and set key data points for effective use in strategic and tactical decision making.

• Led a team of four developers in troubleshooting code, queries, data warehouse software, and reports.
• Created a process workflow for issues reported from customers, including lifecycle management from initial reporting to production fixes, to enhance resolution efficiency by 35%.
• Analyzed queries for performance bottlenecks and data integrity to reduce application response times by 40%.
• Debugged and resolved code issues, and oversaw the creation of a custom dashboard to provide real-timeinsight into the current work queue.
• Directed the creation of a toolset to automate repetitive tasks, increasing productivity by 52%.
• Set budgets for each fiscal year, including compensation increases, hardware and software purchases, training, and license renewals, and supervised administration of SharePoint sites across versions.

• Directed 14 developers in maintenance and enhancement of eSmartTax online tax preparation software,managing all phases of delivery from teams in Virginia Beach, VA, and Milpitas, CA.
• Formed and guided teams in implementing content, federal, and state tax law changes for 42 states.
• Managed administration of codebase containing three million lines of code and more than 2300 database tables for software that prepared 186,000 federal returns in 2008.
• Managed delivery timelines and asset allocation for 50+ production releases.
• Established team to handle system development, including shopping cart, help, and checkout functionality.
• Created reporting structure for transparency in all aspects of code completion.

Virginia Beach, VA

• Established a software development process for full lifecycle management and championed the adoption of this process by various other teams, including project management and quality assurance.
• Set budgets for each fiscal year, including compensation increases, hardware and software purchases, training, and license renewals.
• Created and enforced coding standards for all web developers, along with peer reviews and in-house “lunch and learns” to enhance staff skill levels.
• Managed seven web developers in application creation and maintenance to support franchise operations.
• Completed 200+ high-visibility projects under strict deadlines on time and under budget, including full application lifecycle management, project management, budget oversight, and personnel management.
• Managed up to 12 simultaneous projects at a time from requirements through implementation.

Virginia Beach, VA

Falls Church, VA

Norfolk, Virginia Area