Lead a team of developers and contractors, across multiple time zones, fostering collaboration and ensuring timely project delivery. Created and implemented processes and procedures for proper software development across full SDLC. Implemented a Jira ticketing system for efficient tracking and resolution of tasks and issues.• Provided quality leadership to a team of in-house and outsourced developers to design, build, and maintain a dynamic membership and lessons platform, utilizing Vue, JavaScript, TailwindsCSS, Flutter, Dart, Python, Postgres and Django to enhance user experience and functionality.• Delivered comprehensive full stack solutions for the membership platform, which provided player matching, video delivery, tournament organization, and court finder services for 25k+ tennis players.• Implemented Jira ticketing system for project management requirements tracking through the software development lifecycle.• Created and implemented a software development process, including use of Pull Requests, QA testing cycles, Release cycles, and proper branching strategies.• Effectively managed vendor relationships for outsourced development personnel, ensuring seamless communication, quality deliverables, and alignment with project goals.

Provided clear direction and management to a team of four (4) web developers and one QA for the maintenance and enhancement of various network listing websites, including ForRent.com, ForRentUniversity.com, and Off-Campus Partners.com. Created Micro Frontends in support of a new, web-based full service customer relationship management system.• Responsible for the timely delivery of feature and maintenance requests for high-traffic public-facing websites, enhancing user experience and functionality, utilizing Angular, Typescript and TailwindsCSS.• Led a team of developers in the creation and maintenance of a mission critical in house customer relationship management application, written in React and Typescript with a SQL Server database.• Lead the team in all Agile ceremonies for project delivery, including planning, grooming, and retros.• Conducted code reviews of all code submitted by team members to ensure code quality, structure,and unit testing.• Provided mentorship and leadership to team members, setting performance goals and providing a clearand attainable career path.• Provided code to update and maintain residential real estate sites, which provided housinginformation to 1MM+ monthly users. (React, Angular, Typescript).

Facilitate the creation of an Inbound Call Center, overseeing all aspects of call resolution. Create process flow for triage and escalation, monitor results through real-time reporting, establish a budget, and oversee vendor relationship. Establish knowledgebase and FAQs for franchisee self-service. Communicate directly with vice president and C-Suite personnel on support matters. Brief managers daily on activities and team direction, making tactical course corrections as necessary.• Directed all aspects of franchise support for 1300+ franchisees, overseeing technical support, tax support and education, online support, and production support. • Provided vision and direction for more than 20 full-time and more than 100 seasonal representatives.• Developed an organizational structure to more closely align operational support requirements with support personnel to increase customer satisfaction by 11%. • Implemented chat procedures to more efficiently process issues to full resolution, reducing issue resolution times by 50%.• Established dashboards for real-time data analytics and set key data points for effective use in strategic and tactical decision making.

Led a team of four developers in troubleshooting code, queries, data warehouse software, and reports.• Created a process workflow for issues reported from customers, including lifecycle management from initial reporting to production fixes, to enhance resolution efficiency by 35%.• Analyzed queries for performance bottlenecks and data integrity to reduce application response times by 40%.• Debugged and resolved code issues, and oversaw the creation of a custom dashboard to provide real-timeinsight into the current work queue.• Directed the creation of a toolset to automate repetitive tasks, increasing productivity by 52%.• Set budgets for each fiscal year, including compensation increases, hardware and software purchases, training, and license renewals, and supervised administration of SharePoint sites across versions.• Provided leadership for individual team members, including a year-end review of key results areas, workload management, and career development.

Directed 14 developers in maintenance and enhancement of eSmartTax online tax preparation software,managing all phases of delivery from teams in Virginia Beach, VA, and Milpitas, CA.• Formed and guided teams in implementing content, federal, and state tax law changes for 42 states.• Managed administration of codebase containing three million lines of code and more than 2300 database tables for software that prepared 186,000 federal returns in 2008.• Managed delivery timelines and asset allocation for 50+ production releases.• Established team to handle system development, including shopping cart, help, and checkout functionality.• Created reporting structure for transparency in all aspects of code completion.• Set and managed department budget, and updated C-Suite personnel on all aspects of software delivery.

• Established a software development process for full lifecycle management and championed the adoption of this process by various other teams, including project management and quality assurance. • • Set budgets for each fiscal year, including compensation increases, hardware and software purchases, training, and license renewals. • Created and enforced coding standards for all web developers, along with peer reviews and in-house “lunch and learns” to enhance staff skill levels.• Managed seven web developers in application creation and maintenance to support franchise operations.• Completed 200+ high-visibility projects under strict deadlines on time and under budget, including full application lifecycle management, project management, budget oversight, and personnel management.• Managed up to 12 simultaneous projects at a time from requirements through implementation.• Led integration efforts for connectivity between core systems and third-party applications through various interfaces.• Led the implementation and adoption of SharePoint 2003/2007/2010 across the enterprise.• Mentored employees, conducted performance reviews, and set training criteria for professional development.