Heather Allyce Dooley Email & Phone Number

Raleigh, NC, US

Remote

• Researching, composing, and editing Group specific contract language and materials for new and existing Large Fully Insured (FI) and Administrative Services Only (ASO) Groups.
• Tracking, testing, auditing, and troubleshooting materials as they move from Development to Stage and Finally to Production.
• Supporting the preparation of contract materials for product filings with the Office of Insurance Regulation (OIR).
• Building and maintaining working relationships across the organization including Sales, Product and Rate Administration, Contact Compliance, Contract Automation in order to effectively execute the creation and.
• Skills required include writing, grammar, editing, communication and collaboration, attention to detail, problem solving, prioritization, and investigation.
• Technologies include Inspire, Sellpoint Gems, Adobe Acrobat, Microsoft Products, & Service Manager

Remote

• Individual and team collaboration to copy edit, compose and create content including articles, digital courses, blog posts and web sites.
• Projects include composing and creating content like articles, digital courses, blog posts and web.
• Other responsibilities include designing graphics and layouts for online presentation, as well as refining and executing marketing strategies around content, website optimization and social media.
• Skills required include writing, problem solving, attention to detail, and quickly learning and mastering new technologies and skills.
• Technologies include Microsoft Products, Google Docs, Convertki, Basecamp, Later, Airtable, Canva, etc.

Remote - Durham, North Carolina, United States

• Facilitated patient access to therapy by evaluating and coordinating efforts to remove logistical barriers.
• Collaborated with Field Team, Healthcare Providers, Pharmacies and Sites of Care to compliantly facilitate the patient journey.
• Documented and reported adverse events and product complaints via ARISg.
• Reviewed patient consent documentation for compliance.
• Provided patient support and education including product information and support services.
• Pioneered a new therapy program, identifying resource gaps and errors.

Wake Forest, Garner And Cary, NC

• As a Hearing Instrument Specialist, I assisted those in my community in finding the gift of sound again.
• Actively listening to patients to create customized hearing solutions that included medical device sales, programming or adjusting devices, and device maintenance.
• Complying with HIPPA guidelines while performing data management, as well as, documenting each patient's interactions and necessary information.
• Skilled in customer service, I developed and maintained meaningful relationships with patients and their families.
• Adhering to NCHALB guidelines, I performed thorough hearing evaluations that comprised Air Conduction, Bone Conduction, and Speech Testing.

Wake Forest, Fuquay-Varina And Cary, NC

• Orchestrating multiple office schedules with a client database of over 6,000.
• Delivering exceptional customer service experiences to develop and retain relationships in the community.
• Organizing and processing sales reports and office records.
• Processing patient files while maintaining HIPPA compliance, payments, and filing insurance claims.
• Researching and engaging in local promotional grassroots marketing efforts to increase brand recognition and sales.

Raleigh, NC

Wake Forest, NC

• Ensured a legendary guest experience by networking to form and retain mutually beneficial, sales building relationships for Steakhouse with sales of over $500,000/year.
• Directly surveyed daily operations, and made efforts to perform preventative crisis management, and customer service satisfaction.
• Engaged in New Hire Interviewing, Selection and On-Boarding.
• Generated and oversaw the execution of training and cross-training for FOH staff of 150 employees.
• Harmonized FOH employee schedules to achieve optimal sales and guest experiences.
• Derived and implemented incentive programs for staff.

Concord, NC

Bachelors Of Science, Civil And Environmental Engineering

Activities and Societies: ASCE, Order of the Engineer, Sigma Kappa Sorority, Earth Club, Pilot

Associate Of Science - As, Biopharmaceutical Technology

Coursework included Anatomy, Biology, Microbiology, Chemistry, GMP, GLP, ICH, CFR, and Validation.