Zach Hall Email & Phone Number

Greensboro, Nc

Duties and Responsibilities- Manage company’s IT department with 190 end users, and 4 physical locations (+ remote users)- Work with business leaders to identify, select, and implement solutions for the enterprise- Heavy focus on Salesforce solutions including Sales Cloud, Service Cloud, Pardot, Experience Cloud, and various ISVs- Negotiate contracts with software vendors and development partners- Formulation of departmental processes, procedures, and enterprise IT policies- Present departmental vision and plans to top-level executives and investorsMajor Projects- Oversaw development and launch of customer portal with volume of approximately 11,000 transactions annually- Implementation of eSign solution via DocuSign for customer contracts- Led a developer in the design and building of an in-house operations tool- Selection and implementation of upgraded phone system- Site selection and infrastructure installation for 2 new office locations- IT vendor contract selection and negotiation- Meet business reporting requirement needs through construction of data warehouse and reporting via Tableau- Reduced obligations from existing IT vendor contracts by approximately 20%

Greensboro, North Carolina, United States

Duties and Responsibilities- Identify needs, define requirements, and configure systems to meet requirements- Work closely with development team to implement an Adobe Sign API for creation of agreements via another system- Ongoing enhancements and maintenance for multiple Salesforce orgsMajor Projects- Document generation and Adobe Sign implementation for COVID-era loan and lease modifications- Work with internal developer resources to implement comprehensive eSignature solution for loan and lease originations

Greensboro/Winston-Salem, North Carolina Area

Responsibilities and Duties- Prioritize projects to maximize ROI and discontinue or modify those that add little value- Liaison between the business and IT to accomplish business goals- Work directly with high-net-worth customers to demonstrate, train, and support customer portal- Practice continuous improvement to enhance customer and business applications- Resolve IT issues for business users, reducing tickets to the IT department- Maintain five-year vision plan/roadmap for Honda’s use of Salesforce- Represent customer service on a team working to design requirements for a future product- Support and plan enhancements for Honda’s customer portal – work with the business to develop requirements documents and specifications- Collaborate with senior management, customers, and IT to support reporting and analysis of company data- Support other teams in the department, including the development of new and improved business processesMajor Projects- Implemented Salesforce Service Cloud for Honda Aircraft’s Customer Service division- Develop and analyze aircraft and component reliability metrics- Develop and analyze customer satisfaction surveys with Qualtrics

Fairfax, Va

- Expand business based on taxicab fleet management systems- Planned & executed marketing, sales, & business strategies- Identified and qualified sales leads and respond to RFQ’s/RFP’s- Assisted in product planning and development- Work on special projects including website development and product launches