Combining Sofigate’s concepts and building holistic solutions together with clients. Developing ways of think and work in transformation. Finding new ways to automate existing processes, improve customer and end-user experiences and develop business itself, especially in social- and healthcare services in the private and public sector.Task areas and Roles in which I have worked:- Project work, Project Management- Service Development, Service Management- Customer Relationship Management- Change Management- Facilitation

Supportive and inspirational Superior of reception and nursing. My big goal was to create a comfortable working environment and to develop services and working methods together with staff. I worked as a servicesupervisor and chef of the medical center.- developing services for customers- taking care of functional working environment and good customer service- active following writings and literatures about coaching, managing and well-being- coordinating and managing medical center’s daily operations- developing supervisor and management skills- providing coaching aid to develop own skills and self-knowledge.- evaluating of the staffs sufficiency, competence and needs for development- responsible for workforce, economy and productivity- planning and preparing instruction and information materials for staff- cooperating with internal and external partners

I was supervisor of reception, laboratory, x-ray and nursing and part of time I was working in reception. My goal was to be an inspirational, supportive and coaching supervisor. I developed a comprehensive understanding of the private healthcare services and raised my skills in developing a service offering. I learned to understand how much of good working atmosphere, working conditions and good cooperation influences to a successful customer service situation. I learned to solve challenging situations and developed my cooperation and negotiating skills. Being involved in the merger has developed a lot of my leadership and change management skills.- developing services for customers- taking care of functional working environment and good customer service- active following writings and literature's about coaching, managing and well-being- coordinating and managing medical center’s daily operations- developing supervisor and management skills- providing coaching aid to develop own skills and self-knowledge.- evaluating of the staffs sufficiency, competence and needs for development- responsible for workforce, economy and productivity- planning and preparing instruction and information materials for staff- cooperating with internal and external partners- developing change managing skills

Training and user support in phone, email and in medical centers also in difficult situations' developed my skills in customer service, problem solving and performance. I learned to understand business economics very comprehensively which enabled me to develop the company's operating models.I learned the benefits of project work when I worked in many projects as a member or a project manager.I developed in cooperation skills, customer-oriented and cost-effective thinking and to make independent decisions in those areas where I had the power to act.- developing organisation’s IT sevices- taking care of functional working environment with a functional programs and network - taking care of good customer service for internal customers- active following writings about IT-services, IT-programs and IT-managing- developing own IT and management skills (completing the degrees: JET, production leading + vocational examination of ICT)- providing training to develop services and IT-programs know-how- participating many development projects as a member or as a project manager- planning and preparing instruction and information materials for internal customers- cooperating with internal and external partners- working with these applications: SoftMedic, SAP BCM, CRM, SharePoint, Active Directory- trained these applications: SoftMedic, SAP BCM, CRM

Customer service, invoicing preparation

Kids age 1-6, music (accompaniment)

Babies, kids age 1-16, nursing, social work, housekeeping