Anu Halme Email & Phone Number

Helsinki Area, Finland

Combining Sofigate’s concepts and building holistic solutions together with clients. Developing ways of think and work in transformation. Finding new ways to automate existing processes, improve customer and end-user experiences and develop business itself, especially in social- and healthcare services in the private and public sector.Task areas and Roles in which I have worked:- Project work, Project Management- Service Development, Service Management- Customer Relationship Management- Change Management- Facilitation

Helsinki Area, Finland

Supportive and inspirational Superior of reception and nursing. My big goal was to create a comfortable working environment and to develop services and working methods together with staff. I worked as a servicesupervisor and chef of the medical center.- developing services for customers- taking care of functional working environment and good customer service- active following writings and literatures about coaching, managing and well-being- coordinating and managing medical center’s daily operations- developing supervisor and management skills- providing coaching aid to develop own skills and self-knowledge.- evaluating of the staffs sufficiency, competence and needs for development- responsible for workforce, economy and productivity- planning and preparing instruction and information materials for staff- cooperating with internal and external partners

Helsinki Area, Herttoniemi, Finland

I was supervisor of reception, laboratory, x-ray and nursing and part of time I was working in reception. My goal was to be an inspirational, supportive and coaching supervisor. I developed a comprehensive understanding of the private healthcare services and raised my skills in developing a service offering. I learned to understand how much of good working atmosphere, working conditions and good cooperation influences to a successful customer service situation. I learned to solve challenging situations and developed my cooperation and negotiating skills. Being involved in the merger has developed a lot of my leadership and change management skills.- developing services for customers- taking care of functional working environment and good customer service- active following writings and literature's about coaching, managing and well-being- coordinating and managing medical center’s daily operations- developing supervisor and management skills- providing coaching aid to develop own skills and self-knowledge.- evaluating of the staffs sufficiency, competence and needs for development- responsible for workforce, economy and productivity- planning and preparing instruction and information materials for staff- cooperating with internal and external partners- developing change managing skills

Helsinki Area, Finland

Training and user support in phone, email and in medical centers also in difficult situations' developed my skills in customer service, problem solving and performance. I learned to understand business economics very comprehensively which enabled me to develop the company's operating models.I learned the benefits of project work when I worked in many projects as a member or a project manager.I developed in cooperation skills, customer-oriented and cost-effective thinking and to make independent decisions in those areas where I had the power to act.- developing organisation’s IT sevices- taking care of functional working environment with a functional programs and network - taking care of good customer service for internal customers- active following writings about IT-services, IT-programs and IT-managing- developing own IT and management skills (completing the degrees: JET, production leading + vocational examination of ICT)- providing training to develop services and IT-programs know-how- participating many development projects as a member or as a project manager- planning and preparing instruction and information materials for internal customers- cooperating with internal and external partners- working with these applications: SoftMedic, SAP BCM, CRM, SharePoint, Active Directory- trained these applications: SoftMedic, SAP BCM, CRM

Customer service, invoicing preparation

Kids age 1-6, music (accompaniment)

Babies, kids age 1-16, nursing, social work, housekeeping

Master'S Degree, Management Of Social And Health Services And Business

Bachelor Of Business Administration - Bba, Degree Programme In Economics And Business Administration

Specialist Qualification In Management (Jet), Production Leading

Tieto- Ja Viestintätekniikan Ammattitutkinto /Further Qualification In Information And Communication

Merkonomi (Vocational Upper Secondary Qualification In Business And Administration), Customer Services And Marketing

Practical Nurse, Pediatric Nurse/Nursing