Jack Halpin Email & Phone Number

Dublin 1, IE

Dublin 18, IE

-Designing, building, implementing and delivering projects using various technologies such as Citrix Endpoint Management and Microsoft Intune & AzureEnterprise Solutions is a trusted provider of IT Solutions and Managed Services to a wide range of Irish organisations. Founded in 1997, our aim has always been to make IT work to our customers benefit.

Chicago, Illinois, US

-Provide a high level of technical knowledge to design, build, test and implement projects in a timely manner. -Provide guidance to Project Managers in issue resolution and acting as a point of contact for technical guidance. -Employ a high level of interpersonal and communication skills to interact with clients to establish a detailed program.

-Provide a high level of technical support via telephone and/or other electronic mediums for a major product category up to 50% of assigned shift.-Provide guidance to Support Professionals in problem solving and using resources.-Employ a high level of interpersonal and communication skills to defuse customer and support professional frustration and move.

Eagan, MN, US

-Receiving and dealing with Xbox customer complaints-Prioritizing complaints, diagnosing and resolving issues related to the complaint.-Liaise with internal Microsoft departments to resolve issues.-Provide weekly reports on the source of complaints and resolutions.-Liaise with various departments to formulate policy or recommend policy changes through.

Eagan, MN, US

Second level support for Microsoft Xbox contract. The position covered a range of responsibilities focused on improving the quality of service delivered by front line agents and taking ownership of cases that did not have an immediate resolution, or that required escalation to Microsoft Tier 3 Support.Day to day responsibilities on site in Dublin.

Eagan, MN, US

- Receiving and dealing with Xbox customer complaints- Prioritizing complaints, diagnosing and resolving issues related to the complaint.- Liaise with internal Microsoft departments to resolve issues.- Provide weekly reports on the source of complaints and resolutions.- Liaise with various departments to formulate policy or recommend policy changes through.

Centrecom primarily provides managed broadband services to companies and their staff to enable remote and homeworking. Centrecom also provides telecoms and IT support for client companies’ offices. Duties:- To provide remote, phone based support to broadband customers- Troubleshoot, diagnose, and problem solve broadband faults- Liaise with 3rd party.