Brian Halpin Email & Phone Number

This role requires a high level of time management along with a focus on customer satisfaction. I am required to juggle several tasks of high importance on a regular basis whilst still keeping a high level of detail and customer service. I liaise with clients and builders, along with other internal and external stakeholders to ensure that clients’ are kept updated on the progress of their property from the date they exchange contracts through until their property settles. From that time, I must… Show more This role requires a high level of time management along with a focus on customer satisfaction. I am required to juggle several tasks of high importance on a regular basis whilst still keeping a high level of detail and customer service. I liaise with clients and builders, along with other internal and external stakeholders to ensure that clients’ are kept updated on the progress of their property from the date they exchange contracts through until their property settles. From that time, I must keep a focus on ensuring that customers continue to retain that same level of confidence with the company throughout the post-settlement period.• Creating and distributing customer construction updates• Rostering and scheduling of client pre-settlement inspections• Accompanying clients on their pre-settlement inspections and noting any defect items• Email clients regarding settlement processes and associated key collections• Assist with the creation of client handover packs, ensuring all required items are provided• Detailed handover of keys and owners’ handbooks, including required explanations of processes• Liaise with external stakeholders to obtain additional information for purchasers and residents as a way to alleviate the stresses of moving into a new property• Provide support to clients after settlement• Process post-settlement defects and liaise with builders regarding rectification works• Schedule move-ins for multiple buildings across 2 sites• Produce forms and registers for the Building Management Team Show less

Within this role, there was a requirement to process work orders and perform other ad-hoc administration duties based on the clients’ expectations and needs, whilst ensuring that target completion times were met. I built up a rapport with Facilities Managers, Branch Managers, sub-contractors and cleaning staff to ensure that the lines of communication were always open so I could achieve the best possible outcome.• Prepared quotes for work to submit to clients• Processed work order… Show more Within this role, there was a requirement to process work orders and perform other ad-hoc administration duties based on the clients’ expectations and needs, whilst ensuring that target completion times were met. I built up a rapport with Facilities Managers, Branch Managers, sub-contractors and cleaning staff to ensure that the lines of communication were always open so I could achieve the best possible outcome.• Prepared quotes for work to submit to clients• Processed work order for cleaning requirements nationwide• Arranged emergency work within limited time frames• Managed department email accounts and workload on a rotating basis• Ensured computer system data integrity• Arranged cleaner changes for sites ensuring correct security protocols were met• Investigated and resolved customer complaints and security breaches Show less

Sydney, Australia

This role required balancing charter services work and customer requirements against timetabled services and commercial competition. The profitability of bus charters and hirings had to be maintained whilst ensuring no adverse impact on core business activities. I maintained an effective working relationship with scheduling staff to ensure optimum levels of charters, and maximised the use of spare resources without impacting timetabled services. Delivered both day-to-day charters activities and… Show more This role required balancing charter services work and customer requirements against timetabled services and commercial competition. The profitability of bus charters and hirings had to be maintained whilst ensuring no adverse impact on core business activities. I maintained an effective working relationship with scheduling staff to ensure optimum levels of charters, and maximised the use of spare resources without impacting timetabled services. Delivered both day-to-day charters activities and supervised staff.• Reviewed and improved bus charters policies and procedures• Provided reporting and statistics for management• Special customer pricing authorisation and reporting• Assisted with rate reviews and market positioning• Staff training, including new cadets and officers• Managed web site content• Supervised charters officers to promote service delivery, high performance, learning, safety and support• Provided support to depots and regional offices• Level 1 procedural and computer system support to Charters Officers Show less

Sydney, Australia

As a Charters Officer I processed bookings, managed routes, assessed venue suitability for buses, and provided reports for management, schedulers and depot staff. Other duties included providing bus availability information to customers, managing bus loading and late running buses, liaising with drivers over route enquiries.• Processed bookings and quotes, coordinated arrangements with depots and scheduling staff• Operated within driver’s award and fatigue regulations• Be… Show more As a Charters Officer I processed bookings, managed routes, assessed venue suitability for buses, and provided reports for management, schedulers and depot staff. Other duties included providing bus availability information to customers, managing bus loading and late running buses, liaising with drivers over route enquiries.• Processed bookings and quotes, coordinated arrangements with depots and scheduling staff• Operated within driver’s award and fatigue regulations• Be knowledgeable on depot and network capacity• Created and assessed routes, including those suitable for heavy vehicles• Dealt with phone and email enquiries for availability, loading and late running services• Tracked and recorded late-running and missing buses• Invoicing customers and tracking payments Show less

As a bus operator, I was responsible for the safe and convenient transportation of passengers whilst working to a demanding schedule. I was also required to manage ticket sales and perform end of day cash balances, interpret maps and navigate to pre-determined routes. Exceptional customer service skills were required to deal with disruptive and unlawful behavior, and to provide a ‘premium’ service on Explorer Services. I was expected to provide running commentary throughout the trip, and to… Show more As a bus operator, I was responsible for the safe and convenient transportation of passengers whilst working to a demanding schedule. I was also required to manage ticket sales and perform end of day cash balances, interpret maps and navigate to pre-determined routes. Exceptional customer service skills were required to deal with disruptive and unlawful behavior, and to provide a ‘premium’ service on Explorer Services. I was expected to provide running commentary throughout the trip, and to keep up to date on Sydney city information and tourism to assist passengers. Show less

Sydney, Australia

Responsible for processing fortnightly wages and monthly salaries for staff across the country, arranging payments of PAYG taxes and superannuation to meet legislative requirements, interpreting over 50 awards, administering the Employee Self Service system which controlled staff leave and personal details, dealing with any pay queries, and supported new staff in state offices.• Processed fortnightly wages and monthly salaries• Provided tax, superannuation and leave information for… Show more Responsible for processing fortnightly wages and monthly salaries for staff across the country, arranging payments of PAYG taxes and superannuation to meet legislative requirements, interpreting over 50 awards, administering the Employee Self Service system which controlled staff leave and personal details, dealing with any pay queries, and supported new staff in state offices.• Processed fortnightly wages and monthly salaries• Provided tax, superannuation and leave information for new employees• Set up new employees in the payroll system• Support Officer for employee self service system• Ensured payments were processed for superannuation, PAYG, novated leases, garnishes and other deductions in accordance with legislative requirements• Maintain computer and hard copy records• Reconcile leave for all staff including monitoring managerial approval process Show less

Sydney, Australia

Responsibilities included overseeing all administration systems within the store including payroll, cash management and revenue, price management, repairs and returns, register error investigations, accounting, layby department, and organising maintenance work and stocktake. I also worked on the rotating management roster, supervising staff throughout the store and dealt with customer complaints.• Organised store repairs and maintenance• Managed portable devices and computers… Show more Responsibilities included overseeing all administration systems within the store including payroll, cash management and revenue, price management, repairs and returns, register error investigations, accounting, layby department, and organising maintenance work and stocktake. I also worked on the rotating management roster, supervising staff throughout the store and dealt with customer complaints.• Organised store repairs and maintenance• Managed portable devices and computers, arranged repairs and replacements• Organised stocktake, fixture numbering and floor plans• Accounts receivable• Management rostering• Managed staff access to computers, scanners and registers• Register area operations, reporting and control• Customer complaints• Investigated and resolved register discrepancies Show less

Sydney, Australia

Responsible for processing weekly wages for all store staff. Comparison of actual time worked to rosters, daily reporting for overtime authorisation and weekly accounting of contracted hours. In this position, I also took on the responsibility of Administration Team Leader, which involved supervisory administration procedures on a daily basis to ensure that all deadlines were achieved. This team leader role required me to become proficient in all administration duties to enable me to assist all… Show more Responsible for processing weekly wages for all store staff. Comparison of actual time worked to rosters, daily reporting for overtime authorisation and weekly accounting of contracted hours. In this position, I also took on the responsibility of Administration Team Leader, which involved supervisory administration procedures on a daily basis to ensure that all deadlines were achieved. This team leader role required me to become proficient in all administration duties to enable me to assist all staff and relieve where required. • Daily clocking reports and store rostering• Weekly payroll processing for all staff• State and federal award interpretations• Supervisor responsibilities• Daily balancing of registers for accounting and fraud and theft detection• Training for all administration clerks and management trainees• Cash handling and management of up to $70K per day, including balancing on general ledgers and weekly cash reports• Accounts payable• Stock control and price management• Switchboard operation• Store returns and repairs processing Show less

Held a variety of positions within country and Sydney city stores; including checkout operator, checkout supervisor, layby attendant, customer service, stock replenishment, store layout refurbishment, stock-take processing, loading dock and switchboard operation.

Diploma, Massage Therapy/Therapeutic Massage

History, hygiene, client profiling, professional ethics, anatomy, techniques, aromatherapy, reflexology, acupressure.

Certificate, Transport And Distribution (Road Transport)

Occupational health and safety, security, route planning, customer service, passengers with disabilities.

Certificate, Retail Management

Conflict resolution, health and safety, workers compensation, team leadership.