Halston Moore, Mba, Itil Email & Phone Number

Mount Pleasant, South Carolina, United States

-Lead projects from requirements definition through deployment, identifying schedules,scopes, and implementation plans, including risk mitigation-Build and develop the project team to ensure maximum performance, by providingpurpose, direction, and motivation-Develop detailed project plans to track progress-Developing project scopes and objectives, involving all relevant stakeholders, and ensuringtechnical feasibility-Establish and maintain processes for managing scope during the project lifecycle, settingquality and performance standards and assessing risks-Analyze project status and, when necessary, revise the scope and schedule to ensure thatproject requirements can be met-Report project outcomes and/or risks to the appropriate management channels andescalate issues, as necessary, according to the project work plan-Establish and maintain relationships with relevant client stakeholders, providing day-to-daycontact on project status and changes-Create and maintain comprehensive project documentation-Coordinate internal resources and third parties/vendors for the successful execution of-Ensure resource availability and allocation to meet project objectives-Measure project performance using appropriate systems, tools, and techniques

Atlanta, Georgia, United States

-Property Inspections & Condition Reports-Trash-Outs-Re-Keys-Winterization/De-Winterization-Wide Range of Repairs & Rehabilitation -Hazardous Material Removal-Glass Repairs & Re-Glaze

Atlanta, Georgia, United States

-Directing, supervising, and inspecting all employees for contracting virtual solution roles-Managing all implementation marketing and sales based transactions within the company to engage, track, and execute deals-Establishing massive networking opportunities for the firm to raise capital, source deals, and find debt placement through personal relationships around the world-Negotiated and drafted contractual agreements with Fortune 500 companies to provide world class virtual solution jobs-Leading, coaching, and developing staff at all levels to achieve high performance-Developing staff to effectively deal with personnel issues and implement improvements as changes occur in our industry-Managing large projects within the virtual solution organization to ensure the monthly company goals are met-Ensuring large volumes of assigned work is completed accurately, and timely, in accordance with Service Level Agreements (SLAs), and in adherence to Standard Operating Procedures and the Statement of Work (SOW)-Career service development (Resume builder, interview tips, & career portfolio creation)

Alpharetta, Georgia, United States

Atlanta, Georgia, United States

-Managing key relationships with all Agencies within the State of Georgia-Lead, direct, validate, plan, and execute the portfolio of Service Integration Services-Escalate issues as appropriate and resolve items at the lowest level possible-Serving as an advocate for Georgia Technology Authority-Participate in applicable governance meetings-Conduct weekly, biweekly, or monthly operation meetings with any of the State Agencies to cover multiple project status reports-Review and resolve any Agency operational issues and communicate any upcoming initiatives involving agency action-Report reviews and dissemination of information regarding any vendor changes-Review deliverables prepared by team before passing to client for a workstream-Proactively address any client change readiness -Enable collaboration of Service Tower Providers along with client teams to effect change and also work with the State Agencies to integrate program change with client Agency schedules and portfolios -Execute customer satisfaction reports and improvement plans-Coordinate issue management including escalation of issues with the client and coordination with governance boards

Greater Atlanta Area

-Consult on elicitation, documentation, analysis and validation of business processes, systems, and solution requirements-Research components of solutions to problems-Create and provide maintenance of business user cases-Produce visualization, user experience and configuration elements of solution design-Document requirements specifications using high-maturity methods, processes and tools-Support requirements management and change management processes-Support aspects of the business cycle, including proposals, feasibility studies, and implementations-Responsible for the deliverables, cost, schedule, and quality for a workstream-Reviews deliverables prepared by team before passing to client for a workstream-Identifies and manages project risk for a workstream-Ensures project documents are complete, current, and stored appropriately for a workstream-Creates and executes project work plans and revises as appropriate to meet changing needs and requirements for a workstream-Reviews the status reports of team members and addresses issues as appropriate for a workstream

Alpharetta, Ga

-Accurately capture and document system requirements into JIRA-Review all system approaches to ensure accuracy before sign-off for any enhancements-Prioritize and monitor all created tickets as well as test tickets from concept through final implementation-Create alternative options when necessary in instances where partial functionality is compromised or as part of the system iteration process-Identify areas for improvement, incorporating best-in-class and cutting-edge techniques, and designing new approaches and methodologies -Create all result presentations for senior management that provide key business insights in regards to system enhancements on a quarterly basis-Monitor system behavior after all releases to proactively identify and correct potential challenges-Maintain administrative screens to ensure each line of business has the correct and updated selections -Provide level access or denied access to all users using the systems -Partner with the field operation to be a catalyst to identify trends, root causes, process and procedural improvements to ensure that positive change occurs -Develop training for system releases, user Functionality and assist with maintaining the online learning album-Perform ad-hoc reporting via all systems which includes system adherence, daily emails, service levels, automation reports, and monthly agency complaint type analysis-Run SQL queries in order to gather information from company database for data analysis-Generate multiple reports in order to identify trends

Lake Mary, Fl

-Managing the flow of transactional data to billing and resolve issues as required-Providing financial analysis support to various internal teams-Reconciling payments with contract terms, rates, and transactional data-Performing detailed analysis and ad hoc reporting for daily operations-Performing monthly audits on payments, reconciliations, and accruals and reporting analysis to manager-Determine settlements system enhancements required for new contract implementations and to improve existing settlement process; interface with IT on project milestones, & oversee project requirements-Evaluate legal documents and drafts to ensure required provisions are understood and implemented. Coordinate with Legal and Product Teams-Support Verizon teams as needed to transition payments to Cost Assurance and implement appropriate contractual controls-Manage all assigned projects from end-to-end-Manage changes to the project scope, project schedule, involving all relevant stakeholders and ensuring technical feasibility-Implement tracking and coordinate with Legal, Product and Operations teams on appropriate actions to take on expiring contracts-Maintain project status in JIRA-Provide financial analysis support on content to Product teams, FP&A and Network-Develop controls and review transactional data to ensure that information flows through to billing; eliminate fallout as needed-Prepare monthly executive reporting on content expense trends, expense drivers, special topics, & rate changes-Develop and update documentation on content settlement processes-Drive strategic initiatives supporting corporate expense reduction and/or revenue improvement initiatives-Tracked project activity to report monthly accruals totaling $10 million-Analyzed transactional data sets from multiple sources to identify inconsistencies in the invoice, saving Verizon $27,500

Alpharetta, Ga

-Review and setup government phone account contracts in accordance with GAAP-Showing excellence when providing customers information about products and services by achieving 94% out of 90% of entire rep performance-Assist customers who are high risk of leaving Verizon Wireless by being an advocate and achieving a disconnect rate below the yearly rate of 16%-Cross-sell services on all calls to assist customer with upgrading to our new 4G services by achieving 46% out of 30%-Upgrading customers to our new 4G services by achieving 46% out of 30%

Lake Mary, Fl

-Resolving internal and external customer escalations and discovered resolutions while finding the root cause to avoid issues from occurring-Gather and analyze data from reports to support governance routines-Provides monthly read-outs to give a snapshot of center performances and provide recommendations to all opportunities observed-Point of contact and subject matter expert for fraud operations dealing with; national business government accounts, crediting and debiting procedures and policies, and quality assurance and monitoring -Collaborate with Fraud Strategy and Fraud Operations and Efficiency teams to close identified gaps to improve center performance and fraud policies and processes-UAT testing to ensure that all systems being implemented help build efficiency in our fraud organization-Collaborate with National Compliance Team and Senior Leadership to audit accounts and orders to build better controls that adhere to Verizon’s policies and procedures, prevent fraud losses, and protect Verizon assets-Utilize fraud detection tools, billing and credit systems, and outside resources to investigate potential fraud trends and make decisions based on information gathered-Traveled for an Emergency Work Assignment that lasted seven weeks that dealt with the utilization of multiple wireline systems to complete installations and technical support

-Responsible for checking outages for customers to ensure customers had service at all time-Assisted customers with porting over their number from other mobile providers-Assisted customers with any billing questions they may have via the chat environment-Provided thorough support and problem resolution for customers-Trained new employees and explained protocols clearly and efficiently-Processed inbound and outbound technical support calls/chats at a 30% faster rate than team average-Referred difficult issues to upper management while maintaining positive rapport with customers

Mba, Business Administration

Relevant Coursework: Taxation and Business Decisions Financial Reporting Advanced Cost Accounting Management Control & Auditing

Bachelor, Accounting

Relevant Coursework Accounting I, II & III Computerized Accounting Tax Accounting I & II Cost Accounting Legal & Ethical Environment.

Bachelor Of Business Administration - Bba