- Work directly with the Front Office team to ensure all new hires are exceptionally trained.- Perform routine audits of staff performance and report results to Front Office Manager.- Respond to a wide variety of guest’s requests by accurately assessing the guest needs and requests. Adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons' standards.- Handle all guest’s interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.- Selling products and services using solid arguments to prospective customers, while maintaining positive business relationships to ensure future sales - Supply management with reposts on customer needs, problems, interests, competitive activities, and potential for new products and services.

- Captures sales from in-coming reservations calls and coordinate details of each reservation- Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections- Answer general reservations email, retrieve and distribute mail and process brochure requests. Review upcoming reservations daily for up-sell potential and contact guests to offer up-sell to an upgraded accommodation

- Delegate work responsibilities and train new employees and provide oral evaluations based on their job performances- Strong communication skills (required some Spanish)- Consistent customer service towards all guests- Remain courteous during difficult situations

- Represented clients by promoting their services- Created multiple websites for different businesses - product photography - Created designs and logos for each client- Designed promotional material using Photoshop and Illustrator- Designed and implemented new marketing promotions for events- Proven ability to initiate and maintain excellent relations on a face to face level with clientele - Created and coordinated distribution of press releases and advertisements - print and web- Regularly implemented cold calling throughout summer to contact potential clients

- Organize the tasks for the day for each employee, keep track of their progress and give assistance when needed- Oversee a team of 6 or more members- Mentored and guided employees ensuring all were in product knowledge and capable of performing assigned duties- Coordinate with customers and assist them in finding the right supply to meet their demands.- Became comfortable with full-circle of customer service (greet, service, result dispute)