Melissa Mortell Email & Phone Number

Bloomington, Minnesota, United States

Eagan, Mn

- Created strong relationships with patients, providers, referring partners and vendors to expand clinic awareness, loyalty and growth- Managed provider and patient schedules to enhance patient experience and recovery as well as maximize clinic KPI's- Oversaw all clinic operations to establish seamless patient care systems through continued communication with referring partners, efficient supply orders, ensured patient authorization and maintained accounts receivable

Twin Cities Premium Outlets, Eagan, Mn

- Successfully launched the Twin Cities Premium Outlet location and broke the company record for sales volume during a grand opening- Facilitates the hiring, training and development of 27 store employees- Strategically plans and schedules employees based upon the ebb and flow of customer demand during peak and pit traffic periods to maximize sales- Coordinating monthly grassroots campaigns to increase sales, conversion and promote brand loyalty

St. Louis Park, Mn

- Built strong, meaningful relationships with prospective students by uncovering their needs and motivating them to achieve their goals- Conducted market research via statistical and historical data to identify target high schools; documented results in Regency’s Customer Relationship Management system- Created and maintained existing relationships with high school counselors to effectively strategize recruitment efforts for campus managers at nine Regency locations

Southdale Shopping Center, Edina, Mn

- Recruited, hired and staffed talented, customer focused employees to join a team that delivered optimal customer service to achieve 100% net promoter score- Maintained weekly schedules for 30+ employees- Coached and developed employee selling behaviors to effectively drive business through key performance indicators to continually achieve daily sales goals- Managed biweekly floor sets to ensure brand integrity and impeccable visual standards

Burnsville Center, Burnsville, Mn

- Created effective weekly schedules based on business, customer and employee needs with performance driven associates- Coached and developed conversion driving behaviors to ensure exceptional customer service within a high-energy environment using superior product knowledge- Ensured back room excellence: managed back-stock merchandise to create efficient merchandise flow, reordered supplies, processed damages, verified shipments and purged weekly and/or monthly documents

Southdale Mall, Edina, Mn

Beauty advisor for Lancome cosmetics