Halyna S. Email and Phone Number

♦ Interview candidates over the phone and in person to assess their skills/ experience and match with potential employment opportunities♦ Case Manage, meet job seekers daily on individual basis, interview and conduct employability assessment to address employment barriers♦ Prepare and deliver PowerPoint presentations to assist individuals in updating and improving their job search skills, as well as, labour market, training and funding research info♦ Conduct labour market research to evaluate candidates employment skills, develop resumes and job postings, using NOC, Working in Canada, and NAICS websites♦ Administer vocational and personality assessments such as CAAT, RIASEC, COPS and interpret results to identify candidate’s aptitude♦ Responsible for the management of all aspects of front line services including at first point of contact answering general inquiries (in person, phone and email), often under difficult circumstances, from customers, staff and the ministry ♦ Interface with internal staff, management and clients with strong customer service mindset♦ Schedule interviews and meetings, prepare agendas and organize required documentation, copying, filing, scanning and organizing documentation♦ Type, edit, proofread, write and format reports before issuing to the Ministry, within pre-established standards and time frames♦ Collect and analyze office performance data using CAMS (EOIS) and Excel, reporting program success and preparation of complex statistical reports and analyses♦ Issue completed Second Career training applications, liaise with community partners and liaise with MTCU project officers to support the client’s training needs rationale♦ Manage a client caseload ensuring that written documentation for each file is consistently up-to-date♦ Assist in reviewing and revising existing policies and practices to ensure consistency with overall enrolment management objectives, and recommend changes to policies and practices as necessary