Hamad Al Marshad Email & Phone Number

A professional and highly experienced bank teller with a proven track record of supervising complex banking activities, ensuring the smooth functioning of IT systems, implementing innovative solutions to improve operational efficiency, supervising employees' work and assigning tasks to them, and balancing the bank's supplies. seeking a challenging position to leverage my technical expertise and strategic mindset to contribute to developing and implementing cutting-edge technology solutions

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  Operations Manager

  Alrajhi Bank

  Apr 2015 - Present - Saudi Arabia

  04/2015 – Present• Providing smooth and efficient functioning of various operations and processes within the bank, including branch operations, customer service,cash management, and transaction processing.• Monitoring bank accounts, receiving deposits, loan payments, selling cashier's checks, and financial transactions to approve clients’ requests oridentify any fraudulent, counterfeit, or suspicious activities, and strictly enforce compliance policies to ensure adherence to… Show more 04/2015 – Present• Providing smooth and efficient functioning of various operations and processes within the bank, including branch operations, customer service,cash management, and transaction processing.• Monitoring bank accounts, receiving deposits, loan payments, selling cashier's checks, and financial transactions to approve clients’ requests oridentify any fraudulent, counterfeit, or suspicious activities, and strictly enforce compliance policies to ensure adherence to banking regulations andlaws.• Reviewing and analyzing daily operations and financial data, such as profit and loss statements, balance sheets, and transactions, and receiving anddestroying checks securely to maintain customer confidentiality.• Acting as a contact point between the Bank management and the branch employees, supervising the tasks of 7 employees, managing theirattendance and departure, and solving or directing their issues to the executives.• Balancing cash supplies in the bank, scheduling ATM cash supply, and regular maintenance according to specific strategies at certain timesaccording to the state of the market, investments, and salary payments.• Work closely with senior management to develop and execute operational strategies that align with the bank's overall objectives and goals and stayupdated with relevant banking regulations.• Professionally answering customer queries, providing accurate information and assistance, and ensuring that all operational activities are conductedwith a focus on delivering exceptional customer service and creating a positive customer experience. Show less