.Greet and welcome guests as soon as they arrive at the reception. . Direct visitors to the appropriate person and office.. Answer,screen and forwarding incoming calls to and emails. . Ensure reception area is tidy and presentable. . Provide basic and accurate information in-person and via phone/emails .. Perform other clerical reception duties

Excellent

Oversees front office operations provide guest services, guidance and leadership to ensure consistence customer service is provided Assign and instruct team members in details of work .Monitors lobby traffic to make staffing adjustments accordingly. Resolve customer complaints .Delivers excellent Customer services and ensure guests are satisfied with their hotel stay .Complete and maintains financial control procedures for cash , vouchers and inventories .plan work schedules and delegates work among front office employees to ensure staffing needs meet 24/7 operations. Ensures guest ledgers are accurate and monies owed are collected .Other duties assigned .