 Assist in the day-to-day operation of the hotel front office  Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. Train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. Prepare and conduct Front Desk meetings and resolve issues. Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. Review and resolve dispute accounts and Housekeeping discrepancies. Review and resolve dispute accounts and Housekeeping discrepancies. Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift Perform check-in and out procedures. Take personal responsibility for correcting customer service problems.