Developing growth strategies and plansManaging and retainingReporting on successes and areas needing improvementsPlanning and overseeing new marketing initiatives.Researching organizations and individuals to find new opportunities.Increasing the value of current customers while attracting new ones.Finding and developing new markets and improving service.Attending conferences, meetings, and industry events.Developing quotes and proposals for… Show more Developing growth strategies and plansManaging and retainingReporting on successes and areas needing improvementsPlanning and overseeing new marketing initiatives.Researching organizations and individuals to find new opportunities.Increasing the value of current customers while attracting new ones.Finding and developing new markets and improving service.Attending conferences, meetings, and industry events.Developing quotes and proposals for clients.Developing goals for the development team and business growth and ensuring they are met.Training personnel and helping team members develop their skills. Show less

Standardization and Quality Control: Established national service standardsand quality controls for consistent, high-quality service.Training and Development: Implemented training programs for techniciansand managers to enhance skills and performance.Performance Monitoring: Analyzed key metrics and reports to improveefficiency and customer satisfaction across service centers.

Developed and managed the department to financially recover warranty costs from the suppliers and process customer claims through the design of a fully automated system.  Researched and took action on denied claims.  Managed a team of warranty administrators.  Completed performance reviews, coached, mentored, and gave disciplinary action as required.  Wrote warranty standard operating procedures.  Increased annual warranty recovery from 55% to 100%. … Show more Developed and managed the department to financially recover warranty costs from the suppliers and process customer claims through the design of a fully automated system.  Researched and took action on denied claims.  Managed a team of warranty administrators.  Completed performance reviews, coached, mentored, and gave disciplinary action as required.  Wrote warranty standard operating procedures.  Increased annual warranty recovery from 55% to 100%.  Made recommendations for revising current policies and coverage.  Processed warranty claims on a timely basis for each franchise or distributor.  Processed all warranty paperwork to ensure proper documentation.  Reconciled all warranty receivables with payments through the appropriate accounting schedule.  Ensured that claim processing for Standard Warranty is followed and completed per existing Terms and Conditions.  Maximized return on warranty work turned in vs. warranty work paid.  Produces specialized Warranty reports as scheduled and upon request through computer queries quantifying Warranty Claims activities.  Coordinate, track, and report on investigation, analysis, and corrective action activities for all significant customer product quality issues to minimize identification to closure timeline. [ PQR,QRS,PCRS and MIR ]  Develop and lead action on warranty analysis reports for top part issues,  Lead efforts as necessary to continually improve the processes related to the speed and effectiveness of issue identification and resolution.  Take actions that promote and develop the effective use of problem solving methodology, skills, and tools in all departments and personnel involved in the customer quality improvement processes.  Coordinates and conducts staff performance reviews; approves individual staff goals & objectives and establishes training objectives. Show less