Hamadi Ezzine Email & Phone Number

Jeddah, Makkah, Saudi Arabia

As a Cluster General Manager i am responsible for directing and evaluating the day-to-day operational activities of hotels under the Cluster umbrella(As Assigned), to achieve the highest standards in accordance with the Hotels operational goals and profitability objectives which includes guest and employee satisfaction,Responsibilities will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational… Show more As a Cluster General Manager i am responsible for directing and evaluating the day-to-day operational activities of hotels under the Cluster umbrella(As Assigned), to achieve the highest standards in accordance with the Hotels operational goals and profitability objectives which includes guest and employee satisfaction,Responsibilities will include allocating budget resources, formulating policies, coordinating business operations, monitoring and motivating staff, managing operational costs, ensuring good customer service, improving administration processes, engaging with vendors, hiring and training associates.need a myriad of interconnected general management skills to contribute to value creation for their respective organizations, however the four key skills each manager should possess are; Visionary Leadership, Strategy & Development, Negotiation and Conflict Management and Team-building & Interpersonal Skills. Show less

Jeddah, Makkah, Saudi Arabia

Jeddah

Responsible for directing the overall operations of the hotel to maximize performance, profitability and return of investment by creating positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards.Create and establish the properties on defined target markets, business management, develop and fulfill the defined business plan at the hotel & company level.Design effective and successful sales, pricing, distributions… Show more Responsible for directing the overall operations of the hotel to maximize performance, profitability and return of investment by creating positive and productive work environment and ensuring superior guest service and compliance with quality and operational standards.Create and establish the properties on defined target markets, business management, develop and fulfill the defined business plan at the hotel & company level.Design effective and successful sales, pricing, distributions and yielding strategies to achieve and enhance profitability.Fully involved operationally with high visibility in the day to day business of the hotel.Set effective systems and controls to ensure the consistent smooth running of departments.Actively participate in the development of all key managerial positions and manage effectively labor turnover, recruitment & employee development within budgeted parameters.Create, maintain and encourage excellent public and employee relations.Establish a proactive approach to the selling, marketing and merchandising of the full portfolio of activities throughout the hotels.Work in partnership and develop a close relationship with owners and asset managers.Guiding the department heads in business plan recommendations, expense management, Budgeting and revenue forecasting, selecting and developing leaders.Develops short & long-term financial & operational plans for the hotel, which support the objectives of the company.Monitor the performance of the hotels through verification and analysis of guest satisfaction systems and monthly financial reports.Maintains product and service brand standards by conducting ongoing evaluations and investigating all complaints.Monitor all team’s performance and identify the training and development needs and set the training plans followed by implementation. Show less

Jeddah

Actively participate in the development of all key managerial positions and manage effectively labor turnover, recruitment & employee development within budgeted parameters.Create, maintain and encourage excellent public and employee relations.Establish a proactive approach to the selling, marketing and merchandising of the full portfolio of activities throughout the hotels.Work in partnership and develop a close relationship with owners and asset managers.Guiding the department… Show more Actively participate in the development of all key managerial positions and manage effectively labor turnover, recruitment & employee development within budgeted parameters.Create, maintain and encourage excellent public and employee relations.Establish a proactive approach to the selling, marketing and merchandising of the full portfolio of activities throughout the hotels.Work in partnership and develop a close relationship with owners and asset managers.Guiding the department heads in business plan recommendations, expense management, Develops short & long-term financial & operational plans for the hotel, which support the objectives of the company.Monitor the performance of the hotels through verification and analysis of guest satisfaction systems and monthly financial reports.Maintains product and service brand standards by conducting ongoing evaluations and investigating all complaints.Monitor all team’s performance and identify the training and development needs and set the training plans followed by implementation.Duties include meeting and greeting guests ensuring the highest standards of guest care and attention are with heldSupervise the operational activities of the hotel within Guidelines to provide the highest standard of courteous service. Maintaining high performance in providing high quality of service in order that we was facing competitors Take personal responsibility for correcting customer service problems.Assumes needed responsibilities to the hotel operation Show less

Jeddah

Duties include meeting and greeting guests ensuring the highest standards of guest care and attention are withheldCo-ordination with the Housekeeping department, Concierge and Reservations, for all arrivals at the hotel, to ensure that they are handled in an efficient and hospitable manner in the absence of the F&B ManagerRespond to guest inquiries and coordinate special arrangements and requests from other departmentsAccomplishes F&B human resource objectives by recruiting… Show more Duties include meeting and greeting guests ensuring the highest standards of guest care and attention are withheldCo-ordination with the Housekeeping department, Concierge and Reservations, for all arrivals at the hotel, to ensure that they are handled in an efficient and hospitable manner in the absence of the F&B ManagerRespond to guest inquiries and coordinate special arrangements and requests from other departmentsAccomplishes F&B human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and proceduresAchieves front office operational objectives by contributing information and analysis to hotel strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality-service, and guest-service standards; identifying and resolving problems; completing audits; determining front office system improvements; implementing changeResolves guest dis-satisfactions by planning and directing the receipt; investigation, evaluation, and settling of complaints; following-up with guests; personally resolving difficult situationsAssumes needed responsibilities to the hotel operationCooperation in all hotel related tasks Show less

Ensures all directions are followed out at the request of any level of Senior Management Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt… Show more Ensures all directions are followed out at the request of any level of Senior Management Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service.Ensuring that all hotel team members are providing prompt, attentive and friendly service at all times through monitoring Mystery Shopper results, and CSM averages.Maintain personal presentation and hygiene as per the grooming standards issued by Rezidor Hotels & Resorts.Ensure Guest details remain confidential.Reports any hazards, risks, accidents as requiredAbides by and is aware of all relevant Occupational, Health & Safety legislationRespond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.Constantly reviewing the performance and operations of yourself and the department through monitoring Mystery Shopper results, and CSM averages Show less

Jeddah Governorate, Saudi Arabia

Ensures all directions are followed out at the request of any level of Senior Management Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt… Show more Ensures all directions are followed out at the request of any level of Senior Management Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service.Ensuring that all hotel team members are providing prompt, attentive and friendly service at all times through monitoring Mystery Shopper results, and CSM averages.Maintain personal presentation and hygiene as per the grooming standards issued by Rezidor Hotels & Resorts.Ensure Guest details remain confidential.Reports any hazards, risks, accidents as requiredAbides by and is aware of all relevant Occupational, Health & Safety legislationRespond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.Constantly reviewing the performance and operations of yourself and the department through monitoring Mystery Shopper results, and CSM averages Show less

Jeddah

Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service.Ensuring that all hotel team members are providing prompt, attentive and friendly service at all times through monitoring Mystery Shopper results, and CSM averages.Maintain personal presentation and hygiene as per the grooming standards issued by Rezidor Hotels & Resorts.Ensure Guest details remain confidential.Reports any hazards, risks, accidents… Show more Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service.Ensuring that all hotel team members are providing prompt, attentive and friendly service at all times through monitoring Mystery Shopper results, and CSM averages.Maintain personal presentation and hygiene as per the grooming standards issued by Rezidor Hotels & Resorts.Ensure Guest details remain confidential.Reports any hazards, risks, accidents as requiredAbides by and is aware of all relevant Occupational, Health & Safety legislationRespond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.Constantly reviewing the performance and operations of yourself and the department through monitoring Mystery Shopper results, and CSM averages Show less

Jeddah, Ksa