Hamad Abdulla A. Mohamed Email & Phone Number

Bahrain

Bahrain

• Initiated and led a corporate programme to facilitate Gulf Air's end-to-end compliance with PCI DSS, which included the continuous implementation, assessment, and compliance of over 200 controls across multiple logical and physical components, and the preparation and submission of the necessary paperwork to the relevant compliance authorities• Initiated and led numerous initiatives within Gulf Air to facilitate the overall compliance with the relevant personal data protection laws including the General Data Protection Regulation (GDPR) and Bahrain Personal Data Protection Law (BPDPL)• Established and certified integrated management systems against 7 different ISO standards including:o ISO 9001 (Quality Management System)o ISO 14001 (Environmental Management System) o ISO 20000-1 (Service Management System)o ISO 22301 (Business Continuity Management System)o ISO 27001 (Information Security Management System)o ISO 50001 (Energy Management System)o ISO 55001 (Asset Management System)• Developed, documented, and implemented performance-driven, agile, and custom policies, processes and procedures that ensure IT projects, solutions and changes are innovative, cost-effective, error-free and deliver value to the business based on the industry's best practices• Initiated and led a corporate digitalization programme to review and re-engineer the airline's operations division's practices to reduce costs, optimize resources, mitigate risks, and maximize benefits• Established and managed an IT Quality Assurance function to ensure the delivery of high-quality services and the achievement of targets• Chairman of the Change Management Board (i.e., CAB) to review changes for risk and impact, and authorize the execution of all changes within the IT department• Chairman of the Service Improvement Board to identify initiatives that improve the service delivery to end-users, reduce unnecessary efforts and rework, and deliver intended business value

Bahrain

• Created, managed, and maintained the department's processes to ensure that they are customer-focused• Established well-documented, agile, and custom practices that are aligned with the industry's best practices (i.e., ITIL) and company strategies• Established performance metrics to monitor progress and continual improvement• Performed numerous quality assurance reviews to determine the level of compliance against the internal policies and processes and external standards and regulations, and identified various areas of improvement• Documented and presented assessment results to senior management, and disseminated and followed up on action plans with the relevant middle management teams• Developed methods to standardize and automate the current processes and practices to reduce costs, human errors, and rework• Supported the availability of policies and standards to ensure data availability and integrity

Bahrain

• Monitored and operated the Data Center's critical functions and facilities• Provided first level remote assistance to Gulf Air's users• Escalated any arising issue to the relevant team and arranged for immediate resolution• Performed regular checks and procedures to ensure the health of the Data Center's functions• Created, managed, and kept track of Data Center-related incidents until closure• Documented procedures to aid in the prompt resolution of issues and provide support

• Analyzed, normalized, and graphed huge numbers of data to monitor the radiation effect on optical links used and established degradation patterns and points• Developed and implemented a system to monitor the performance of the optical links that are installed in the Compact Muon Solenoid (CMS) experiment• Determined the cause of any deviation or incorrect data to set strategies of replacement/upgrade• Documented and presented scientific results to supervisors and peers

Bachelor Of Science (Bsc), Information Technology, 3.9/4.0

High School Diploma, Science